Lead Guest Service Associate - Sales & Guest Experience (El Cerrito)

NORTH AMERICAN WAX COMPANY LLC; El Cerrito (CA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

401k Company Match

Health, Vision, and Dental Insurance

Generous Bonus Incentive

Training and career advancement

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is hiring for an in-person Guest Service Leader at 4050 El Cerrito Plaza, El Cerrito, CA. The role blends guest service, sales, and front-desk duties in a fast-paced, beauty-focused environment.

You will train staff, promote services, meet sales goals, and ensure a welcoming center. Evening and weekend availability is required; prior retail or beauty industry experience is a plus.

Qualifications

• High school diploma or GED required or 1–2 years related experience or training.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

Skills

Sales & guest service

Leadership & communication

Interpersonal abilities

Target orientation

Evenings & weekends availability

Education

High school diploma or GED

Job description

Job Details

Job Location: 4050 El Cerrito Plaza, El Cerrito, CA - El Cerrito, CA 94530Salary Range: $17.20 - $19.00 HourlyFull-Time & Part-Time Hourly + Sales Bonuses Work Location: In person

Key Responsibilities

• Assist in training Guest Service Associates.


• Greet guests and create a welcoming, high-energy environment.


• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.


• Educate guests on our exclusive product line.


• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.


• Maintain a clean, professional, and organized center appearance.


• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills


• Excellent leadership, communication and interpersonal abilities


• Goal-oriented mindset with a passion for hitting targets


• Previous experience in retail, sales, or the beauty industry is a plus


• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match


• Health, Vision, and Dental Insurance (28+ hours/week)


• Generous Bonus Incentive 2x/month (Packages + Retail)


• Training and career advancement opportunities

Perks

• Daily Pay


• Employee Assistance Program


• Team Member Assistance Fund


• Culture Committee - Have fun while being the best!


• Referral Bonus - Generous Incentive to hire all roles!

QualificationsKnowledge and Skill Requirements:

High school diploma or GED required OR one – two years related experience or training.

Equivalent combination of education and experience will also be considered.