Lead Guest Service Associate - Sales & Guest Experience (San Jose Coleman)

Anchor Point Management Group; San Jose (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

Anchor Point Management Group in San Jose, CA is seeking a guest service focused associate to drive sales in a hands-on, in-person role at 567 Coleman Ave. You will greet guests, promote services, handle check-ins and cash, and help train newer team members.

The position requires strong sales skills, leadership and excellent communication, with availability for evenings and weekends in a fast-paced retail environment.

Qualifications

• Strong sales and guest service skills.
• Excellent leadership, communication and interpersonal abilities.
• Goal-oriented mindset with a passion for hitting targets.
• Experience in retail, sales or the beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including check-ins, check-outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

Skills

Sales skills

Guest service

Leadership

Communication

Interpersonal skills

Evenings & weekends

Education

High school diploma or GED

Job description

Job Details

• Job Location: 567 Coleman Ave STE 30, San Jose, CA - San Jose, CA 95110
• Salary Range: $19.00 - $20.50 HourlyFull-Time & Part-Time
• Hourly + Sales Bonuses
• Work Location: In person

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

QualificationsKnowledge and Skill Requirements:

• High school diploma or GED required OR one - two years related experience or training.
• Equivalent combination of education and experience will also be considered.