Golf Club Services Specialist - Repairs & Service

PGA TOUR Superstore; Southlake (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore is hiring a Club Services Associate in Southlake, Texas. You will perform club repair work and front-end operations while delivering exceptional customer service in a fast-paced retail setting.

You will diagnose club issues, communicate repair options with costs and timelines, document service orders, and maintain a clean, safe work environment. A high school diploma is required and 2+ years in related retail roles are preferred.

Qualifications

• Strong listening and interpersonal skills with clear verbal and written communication.
• Basic computer skills and familiarity with Microsoft Office Suite.
• Ability to organize multiple priorities and meet deadlines.
• High school diploma or equivalent is required.
• 2+ years in retail materials handling, club repair or related experience preferred.
• Must be able to stand for extended periods and lift up to 30 lb.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Engage with every customer and provide world-class service by applying PGATSS service behaviors.
• Execute all Club Services such as re-gripping, re-shafting, loft and lie measurements and adjustments.
• Handle front-end operations including returns, exchanges, gift cards, loyalty program awards, discounts and promotions.
• Maintain premier merchandise presentation to drive sales and enhance customer experience.
• Document repair orders, track progress, and keep accurate service records.
• Provide clear repair option cost and timeline communications to customers.
• Support inventory management through accurate service order documentation.

Skills

Communication

Microsoft Office

Organization

Customer service

Retail experience

Education

High School Diploma or equivalent

Job description

PGA TOUR Superstore is hiring a Club Services Associate in Southlake, Texas. You will perform club repair work and front-end operations while delivering exceptional customer service in a fast-paced retail setting.

You will diagnose club issues, communicate repair options with costs and timelines, document service orders, and maintain a clean, safe work environment. A high school diploma is required and 2+ years in related retail roles are preferred.