Lead Generation Programs Manager - Process & Ops Excellence

Staples Canada; Framingham (MA); Hybrid; USD 67,000 - 92,700; Full time

Benefits offered by this job

Online and Retail Discounts

Company Match 401(k)

Physical and Mental Health Wellness

Bonus opportunity

Job summary

Staples is seeking a Program Manager to join the Lead Generation team in a hybrid Framingham, MA environment. You will own the Monday.com workspace, drive execution across deployments, and maintain SOPs to ensure a single source of truth.

You’ll partner with analysts and cross-functional stakeholders to improve processes, track blockers, and provide clear status updates. A bachelor’s degree and 2+ years of coordination experience are required.

Qualifications

• Bachelor’s degree or equivalent experience in operations, project coordination, or related field.
• 2+ years of project coordination, program management, or team operations experience.
• Hands-on experience with work management platforms; Monday.com strongly preferred.
• Strong organizational, communication, and collaboration skills.

Responsibilities

• Own the team’s Monday.com workspace, including board hygiene, status updates, dependency tracking, and deadline management
• Maintain visibility across active deployments with clear ownership and next steps
• Lead team standups, establish agendas, capture actions, and ensure follow-through
• Develop and maintain SOPs and process documentation as the team source of truth
• Coordinate handoffs with bulk match and offshore scrubbing teams
• Track and upscale blockers, risks, and missed deadlines
• Manage sales effectiveness intake requests and route work appropriately
• Partner with Reporting & Analytics on team-level reporting and performance tracking
• Drive process improvements that improve efficiency and scalability
• Support multiple workstreams in a fast-paced sales operations environment

Skills

Project coordination

Cross-functional collaboration

Communication skills

Stakeholder management

Organizational skills

Education

Bachelor's degree or equivalent in operations, project coordination, or related field

Tools

Monday.com

Salesforce

Microsoft Office

Job description

Staples is seeking a Program Manager to join the Lead Generation team in a hybrid Framingham, MA environment. You will own the Monday.com workspace, drive execution across deployments, and maintain SOPs to ensure a single source of truth.

You’ll partner with analysts and cross-functional stakeholders to improve processes, track blockers, and provide clear status updates. A bachelor’s degree and 2+ years of coordination experience are required.