Program Manager Lead Generation

Staples Canada; Framingham (MA); Hybrid; USD 67,000 - 92,700; Full time

Benefits offered by this job

Online and Retail Discounts

Company Match 401(k)

Physical and Mental Health Wellness

Bonus opportunity

Job summary

Staples is seeking a Program Manager to join the Lead Generation team in a hybrid Framingham, MA environment. You will own the Monday.com workspace, drive execution across deployments, and maintain SOPs to ensure a single source of truth.

You’ll partner with analysts and cross-functional stakeholders to improve processes, track blockers, and provide clear status updates. A bachelor’s degree and 2+ years of coordination experience are required.

Qualifications

• Bachelor’s degree or equivalent experience in operations, project coordination, or related field.
• 2+ years of project coordination, program management, or team operations experience.
• Hands-on experience with work management platforms; Monday.com strongly preferred.
• Strong organizational, communication, and collaboration skills.

Responsibilities

• Own the team’s Monday.com workspace, including board hygiene, status updates, dependency tracking, and deadline management
• Maintain visibility across active deployments with clear ownership and next steps
• Lead team standups, establish agendas, capture actions, and ensure follow-through
• Develop and maintain SOPs and process documentation as the team source of truth
• Coordinate handoffs with bulk match and offshore scrubbing teams
• Track and upscale blockers, risks, and missed deadlines
• Manage sales effectiveness intake requests and route work appropriately
• Partner with Reporting & Analytics on team-level reporting and performance tracking
• Drive process improvements that improve efficiency and scalability
• Support multiple workstreams in a fast-paced sales operations environment

Skills

Project coordination

Cross-functional collaboration

Communication skills

Stakeholder management

Organizational skills

Education

Bachelor's degree or equivalent in operations, project coordination, or related field

Tools

Monday.com

Salesforce

Microsoft Office

Job description

Staples is business to business. You’re what binds us together.

This is a Hybrid role with a four day (Mon-Th) in-office expectation at our Framingham, MA office.

Description:

Reporting to the Manager, Lead Generation, the Program Manager is the operational backbone of the Lead Generation team. This role ensures projects, deployments, workflows, and documentation stay organized, visible, and on track across multiple business verticals. You will partner with analysts, project managers, and cross-functional stakeholders to drive execution, improve processes, and create a highly effective operating cadence that enables team success.

What you’ll be doing:

Own the team’s Monday.com workspace, including board hygiene, status updates, dependency tracking, and deadline management

Maintain visibility across active deployments with clear ownership and next steps

Lead team standups, establish agendas, capture actions, and ensure follow-through

Develop and maintain SOPs and process documentation as the team source of truth

Coordinate handoffs with bulk match and offshore scrubbing teams

Track and upscale blockers, risks, and missed deadlines

Manage sales effectiveness intake requests and route work appropriately

Partner with Reporting & Analytics on team-level reporting and performance tracking

Drive process improvements that improve efficiency and scalability

Support multiple workstreams in a fast-paced sales operations environment

What you bring to the table:

Strong organizational and project coordination skills

Ability to manage multiple priorities simultaneously

Experience leading recurring team cadences and status meetings

Excellent written and verbal communication skills

Strong attention to detail and follow-through

Ability to influence and coordinate without direct authority

Proficiency with Microsoft Office applications

Experience maintaining documentation and SOP libraries

Collaborative, solutions-oriented mindset

Comfort working in dynamic, fast-paced environments

What’s needed - Basic Qualifications

Bachelor’s degree or equivalent experience in operations, project coordination, or related field

2+ years of project coordination, program management, or team operations experience

Hands-on experience with work management platforms; Monday.com strongly preferred

Strong organizational, communication, and collaboration skills

Proficiency with Microsoft Office Suite

What’s needed - Preferred Qualifications:

Experience with Monday.com board design, automations, and dependency tracking

Experience supporting sales operations, lead generation, analytics, or data teams

Familiarity with CRM platforms and pipeline workflows, including Salesforce

Experience creating and maintaining SOPs and process documentation

We Offer:

Inclusive culture with associate-led Business Resource Groups

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
• Bonus opportunity

About Us

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Job Info

• Job Identification 72739
• Posting Date 07/31/2026, 04:33 PM
• Job Schedule Full time
• Locations 500 Staples Drive, Framingham, MA, 01702, US (On-site)
• Posted Salary/Rate $67,000 - $92,700 Plus bonus opportunity