Program Manager Lead Generation

Staples; Framingham (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

2-3 weeks holiday or 22 days

Employee discounts

401(k) match

Wellness programs

Bonus opportunity

Job summary

Staples is seeking a Program Manager in Framingham, MA to serve as the operational backbone of the Lead Generation team. You will coordinate projects, deployments, workflows, and documentation to stay organized, visible, and on track across multiple business verticals, partnering with analysts and cross-functional stakeholders to drive execution and process improvements.

This hybrid role requires ownership of the team’s Monday.com workspace, maintaining visibility, and developing SOPs for a

Qualifications

• Bachelor’s degree or equivalent experience in operations, project coordination, or related field.
• 2+ years of project coordination, program management, or team operations experience.
• Hands-on experience with work management platforms; Monday.com strongly preferred.
• Strong organizational, communication, and collaboration skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Own the team’s Monday.com workspace, including board hygiene, status updates, dependency tracking, and deadline management.
• Maintain visibility across active deployments with clear ownership and next steps.
• Lead team standups, establish agendas, capture actions, and ensure follow-through.
• Develop and maintain SOPs and process documentation as the team source of truth.
• Coordinate handoffs with bulk match and offshore scrubbing teams.
• Track and elevate blockers, risks, and missed deadlines.
• Manage sales effectiveness intake requests and route work appropriately.
• Partner with Reporting & Analytics on team-level reporting and performance tracking.
• Drive process improvements that improve efficiency and scalability.
• Support multiple workstreams in a fast-paced sales operations environment.

Skills

Organizational skills

Project coordination

Prioritization

Team leadership

Communication

Attention to detail

Influence without authority

Microsoft Office

Documentation & SOPs

Collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Monday.com

Salesforce

Microsoft Office

Job description

Staples is business to business. You’re what binds us together.

This is a Hybrid role with a four day (Mon-Th) in-office expectation at our Framingham, MA office.

Description:

Reporting to the Manager, Lead Generation, the Program Manager is the operational backbone of the Lead Generation team. This role ensures projects, deployments, workflows, and documentation stay organized, visible, and on track across multiple business verticals. You will partner with analysts, project managers, and cross-functional stakeholders to drive execution, improve processes, and create a highly effective operating cadence that enables team success.

What you’ll be doing:

• Own the team’s Monday.com workspace, including board hygiene, status updates, dependency tracking, and deadline management


• Maintain visibility across active deployments with clear ownership and next steps


• Lead team standups, establish agendas, capture actions, and ensure follow-through


• Develop and maintain SOPs and process documentation as the team source of truth


• Coordinate handoffs with bulk match and offshore scrubbing teams


• Track and elevate blockers, risks, and missed deadlines


• Manage sales effectiveness intake requests and route work appropriately


• Partner with Reporting & Analytics on team-level reporting and performance tracking


• Drive process improvements that improve efficiency and scalability


• Support multiple workstreams in a fast-paced sales operations environment

What you bring to the table:

• Strong organizational and project coordination skills


• Ability to manage multiple priorities simultaneously


• Experience leading recurring team cadences and status meetings


• Excellent written and verbal communication skills


• Strong attention to detail and follow-through


• Ability to influence and coordinate without direct authority


• Proficiency with Microsoft Office applications


• Experience maintaining documentation and SOP libraries


• Collaborative, solutions-oriented mindset


• Comfort working in dynamic, fast-paced environments

What’s Needed - Basic Qualifications

• Bachelor’s degree or equivalent experience in operations, project coordination, or related field


• 2+ years of project coordination, program management, or team operations experience


• Hands-on experience with work management platforms; Monday.com strongly preferred


• Strong organizational, communication, and collaboration skills


• Proficiency with Microsoft Office Suite

What’s needed - Preferred Qualifications:

• Experience with Monday.com board design, automations, and dependency tracking


• Experience supporting sales operations, lead generation, analytics, or data teams


• Familiarity with CRM platforms and pipeline workflows, including Salesforce


• Experience creating and maintaining SOPs and process documentation

We Offer:

• Inclusive culture with associate-led Business Resource Groups


• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)


• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more


• Bonus opportunity