Lead Generation Program Manager — Operations & Cadence

Staples; Framingham (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

2-3 weeks holiday or 22 days

Employee discounts

401(k) match

Wellness programs

Bonus opportunity

Job summary

Staples is seeking a Program Manager in Framingham, MA to serve as the operational backbone of the Lead Generation team. You will coordinate projects, deployments, workflows, and documentation to stay organized, visible, and on track across multiple business verticals, partnering with analysts and cross-functional stakeholders to drive execution and process improvements.

This hybrid role requires ownership of the team’s Monday.com workspace, maintaining visibility, and developing SOPs for a

Qualifications

• Bachelor’s degree or equivalent experience in operations, project coordination, or related field.
• 2+ years of project coordination, program management, or team operations experience.
• Hands-on experience with work management platforms; Monday.com strongly preferred.
• Strong organizational, communication, and collaboration skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Own the team’s Monday.com workspace, including board hygiene, status updates, dependency tracking, and deadline management.
• Maintain visibility across active deployments with clear ownership and next steps.
• Lead team standups, establish agendas, capture actions, and ensure follow-through.
• Develop and maintain SOPs and process documentation as the team source of truth.
• Coordinate handoffs with bulk match and offshore scrubbing teams.
• Track and elevate blockers, risks, and missed deadlines.
• Manage sales effectiveness intake requests and route work appropriately.
• Partner with Reporting & Analytics on team-level reporting and performance tracking.
• Drive process improvements that improve efficiency and scalability.
• Support multiple workstreams in a fast-paced sales operations environment.

Skills

Organizational skills

Project coordination

Prioritization

Team leadership

Communication

Attention to detail

Influence without authority

Microsoft Office

Documentation & SOPs

Collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Monday.com

Salesforce

Microsoft Office

Job description

Staples is seeking a Program Manager in Framingham, MA to serve as the operational backbone of the Lead Generation team. You will coordinate projects, deployments, workflows, and documentation to stay organized, visible, and on track across multiple business verticals, partnering with analysts and cross-functional stakeholders to drive execution and process improvements.

This hybrid role requires ownership of the team’s Monday.com workspace, maintaining visibility, and developing SOPs for a