Lead Gen Programs Operations Manager

Staples Advantage Canada; Framingham (MA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Holiday schedule

Employee discounts

401(k) match

Wellness programs

Bonus opportunity

Job summary

Staples Advantage Canada seeks a Program Manager, Lead Generation, to orchestrate cross-functional initiatives from Framingham, MA in a four-day in-office hybrid setup. You will own the Monday.com workspace, drive governance, and partner with analytics to optimize team performance in a fast-paced sales operations environment.

The role requires 2+ years in program coordination, strong communication, and a track record of improving processes and documentation.

Qualifications

• Bachelor’s degree or equivalent in operations, project coordination, or related field.
• 2+ years of project coordination or program management experience.
• Hands-on experience with work management platforms; Monday.com strongly preferred.
• Strong organizational, communication, and collaboration skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Own the team’s Monday.com workspace, including board hygiene, status updates, dependency tracking, and deadline management.
• Maintain visibility across active deployments with clear ownership and next steps.
• Lead team standups, establish agendas, capture actions, and ensure follow-through.
• Develop and maintain SOPs and process documentation as the team source of truth.
• Coordinate handoffs with bulk match and offshore scrubbing teams.
• Track and elevate blockers, risks, and missed deadlines.
• Manage sales effectiveness intake requests and route work appropriately.
• Partner with Reporting & Analytics on team-level reporting and performance tracking.
• Drive process improvements that improve efficiency and scalability.
• Support multiple workstreams in a fast-paced sales operations environment.

Skills

Organizational skills

Project coordination

Multitasking

Team cadences

Written communication

Verbal communication

Attention to detail

Influence without authority

MS Office

Documentation management

Collaboration

Dynamic environment adaptation

Education

Bachelor’s degree or equivalent in operations, project coordination, or related field

Tools

Monday.com

Microsoft Office

Salesforce / CRM platforms

Job description

Staples Advantage Canada seeks a Program Manager, Lead Generation, to orchestrate cross-functional initiatives from Framingham, MA in a four-day in-office hybrid setup. You will own the Monday.com workspace, drive governance, and partner with analytics to optimize team performance in a fast-paced sales operations environment.

The role requires 2+ years in program coordination, strong communication, and a track record of improving processes and documentation.