Lead Frontline Team at Car Wash — Assistant Site Manager

Spotless Brands LLC; Rockville (MD); On-site; USD 45,000 - 50,000; Full time

Job summary

Spotless Brands LLC in Rockville, MD is seeking an Assistant Site Manager to support the Site Manager in daily operations and lead the frontline team at car wash or lube service sites. This role focuses on team supervision, service delivery, and customer satisfaction, with potential exempt or non-exempt classification depending on location and responsibilities.

This role is a steppingstone in the operations career path, developing leadership talent and readiness for future site management.

Qualifications

• High School Diploma or equivalent required
• Minimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environment
• Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Responsibilities

• Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations
• Model and reinforce expected service behaviors, team communication, and adherence to brand standards
• Provide coaching, real-time feedback, and recognition to team members to support performance
• Assist Site Manager in onboarding and training new team members
• Support a "One Team" Spotless Brand culture by modeling teamwork, ensuring alignment with standards, and helping the team adapt through operational change
• Serve as escalation point for customer concerns and resolve issues promptly and professionally
• Ensure a clean, safe, and welcoming environment for all customers and team members
• Support promotional efforts and local marketing initiatives to grow site traffic and membership sales
• Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness
• Complete opening/ closing duties, daily logs, shift checklists, and other operational tasks
• Assist in inventory control, supply restocking, and minor equipment checks
• Partner with the Site Manager to ensure compliance with safety, maintenance, and operational policies
• Supports daily operations in either car wash operations or lube/oil change service areas, including staffing, training, customer experience, and operational execution, based on location-specific business needs
• Perform other duties as assigned to support the team and site performance, including operational and cleaning tasks that support site, shop, or store upkeep

Skills

Leadership

Coaching

Customer service

Training

Teamwork

Communication

Education

High School Diploma or equivalent

1 year supervisory experience

18 years of age

Driver's license preferred

Certifications/regulatory knowledge

Background checkrequired

Tools

MS Excel

Email

Job description

Spotless Brands LLC in Rockville, MD is seeking an Assistant Site Manager to support the Site Manager in daily operations and lead the frontline team at car wash or lube service sites. This role focuses on team supervision, service delivery, and customer satisfaction, with potential exempt or non-exempt classification depending on location and responsibilities.

This role is a steppingstone in the operations career path, developing leadership talent and readiness for future site management.