Front Desk Guest Experience Supervisor

Montage Laguna Beach; South Carolina; On-site; USD 42,000 - 56,000; Full time

Job summary

Montage International is seeking a Guest Reception Supervisor to orchestrate the registration and checkout process at the Front Desk and oversee daily Front Desk operations. You will greet guests, verify reservations, process payments, supervise Guest Reception Agents, manage staffing during occupancy fluctuations, and ensure guest satisfaction.

Candidates should have strong communication skills, a high school diploma, basic computer skills, and prior hotel front desk or supervisory experience;

Qualifications

• Must be able to speak, read, write and understand the primary language used in the workplace.
• Must be able to read and write to facilitate communication.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
• Ability to solve problems and make rational decisions.
• Knowledge of Resort operations, its services, and facilities.
• High school or equivalent education required.

Responsibilities

• Greet guests upon arrival and escort them to their rooms; register guests and verify reservations.
• Accept payment for guest accounts at registration and checkout; maintain a house bank.
• Supervise and coach Guest Reception Agents to ensure proper registration and checkout.
• Manage staffing levels as occupancy fluctuates and delegate front desk tasks.
• Resolve guest opportunities and use them as training for the team.
• Conduct daily pre-shift meetings and participate in ongoing associate training.
• Maintain a daily log of guest opportunities and coordinate with management for resolution.
• Perform other duties as assigned.

Skills

Guest service

Communication

Supervisory

Problem solving

Education

High school diploma

Job description

Montage International is seeking a Guest Reception Supervisor to orchestrate the registration and checkout process at the Front Desk and oversee daily Front Desk operations. You will greet guests, verify reservations, process payments, supervise Guest Reception Agents, manage staffing during occupancy fluctuations, and ensure guest satisfaction.

Candidates should have strong communication skills, a high school diploma, basic computer skills, and prior hotel front desk or supervisory experience;