Lead Front Desk Supervisor - Ski Resort

Alterra; United States; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free season pass for dependents

Free skiing at all Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain, part of Alterra Resorts, seeks a Front Office Supervisor for The Village Lodge in Mammoth Lakes, CA. The role oversees front desk staff, supports training initiatives, and represents management in guest-relations matters.

Schedules vary, including day and evening shifts. The position requires a high school diploma and supervisory experience, with computer literacy essential for daily operations.

Qualifications

• High school graduate with two or more years experience in operation of a hotel front desk, including night audit.
• Responsibilities in a major full service resort hotel.
• Computer literate.
• Six to twelve months training and supervisory experience.

Responsibilities

• Supervises The Village Lodge Front Office Representatives during assigned shift.
• Assists the Management Team in establishing and implementing training programs.
• Represents the management in solving guest problems regarding policies and procedures.
• Performs the duties of the Manager during periods when other Management Team members are not available.

Skills

Supervisory experience

Guest relations

Training implementation

Computer literacy

Education

High school diploma

Tools

Front desk software

Job description

Mammoth Mountain, part of Alterra Resorts, seeks a Front Office Supervisor for The Village Lodge in Mammoth Lakes, CA. The role oversees front desk staff, supports training initiatives, and represents management in guest-relations matters.

Schedules vary, including day and evening shifts. The position requires a high school diploma and supervisory experience, with computer literacy essential for daily operations.