Assistant Front Office Manager – Ski Resort Leader

Schweitzer; Mammoth Lakes (CA); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Free season ski pass for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

The Village Lodge in Mammoth Lakes, CA seeks an Assistant Front Office Manager to oversee the front desk, bell, valet and concierge operations in the absence of the Front Desk Manager. The role emphasizes training, guest service, employee relations and purchasing, while acting as manager on duty.

The position requires a four year college degree (preferred), 2+ years in hotel front desk and reservations, 6–12 months supervisory experience, and strong Microsoft Office and hospitality software

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to clearly and effectively communicate to guests, employees and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

Front desk operations

Supervisory experience

Guest service

Communication

Problem solving

Time management

Education

Four year college degree preferred

Tools

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Job description

The Village Lodge in Mammoth Lakes, CA seeks an Assistant Front Office Manager to oversee the front desk, bell, valet and concierge operations in the absence of the Front Desk Manager. The role emphasizes training, guest service, employee relations and purchasing, while acting as manager on duty.

The position requires a four year college degree (preferred), 2+ years in hotel front desk and reservations, 6–12 months supervisory experience, and strong Microsoft Office and hospitality software