Front Office Supervisor, The Village Lodge

Alterra; United States; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free season pass for dependents

Free skiing at all Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain, part of Alterra Resorts, seeks a Front Office Supervisor for The Village Lodge in Mammoth Lakes, CA. The role oversees front desk staff, supports training initiatives, and represents management in guest-relations matters.

Schedules vary, including day and evening shifts. The position requires a high school diploma and supervisory experience, with computer literacy essential for daily operations.

Qualifications

• High school graduate with two or more years experience in operation of a hotel front desk, including night audit.
• Responsibilities in a major full service resort hotel.
• Computer literate.
• Six to twelve months training and supervisory experience.

Responsibilities

• Supervises The Village Lodge Front Office Representatives during assigned shift.
• Assists the Management Team in establishing and implementing training programs.
• Represents the management in solving guest problems regarding policies and procedures.
• Performs the duties of the Manager during periods when other Management Team members are not available.

Skills

Supervisory experience

Guest relations

Training implementation

Computer literacy

Education

High school diploma

Tools

Front desk software

Job description

Year Round

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

*Offers of employment may be contingent upon successful completion of a background check

A little about this position:

• Supervises The Village Lodge Front Office Representatives during assigned shift.
• Assists the Management Team in establishing and implementing training programs.
• Represents the management in solving guest problems regarding policies and procedures.
• Performs the duties of the Manager during periods whenotherManagement Team members are not available.

NOTE:

Schedules vary, including day and evening shifts.

Requirements:

• High school graduate with two or more years experience in operation of a hotel front desk, including night audit.
• Responsibilities in a major full service resort hotel.
• Computer literate.
• Six to twelve months training and supervisory experience.

Hourly pay rate: $22.50 to $29.00

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.