Front Office Supervisor, The Village Lodge

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Ski passes for dependents includes to/

Free skiing at all Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain in Mammoth Lakes, CA is seeking a Front Office Supervisor to oversee the Village Lodge front desk team during shifts and support training initiatives. You will help resolve guest issues and ensure smooth front desk operations across the team.

The role requires a high school diploma and 2+ years in hotel front desk experience, including night audit, plus computer literacy and supervisory exposure.

Qualifications

• High school diploma or equivalent.
• 2+ years in hotel front desk operations, including night audit.
• Supervisory experience required.

Responsibilities

• Supervises The Village Lodge Front Office Representatives during assigned shift.
• Assists the Management Team in establishing and implementing training programs.
• Represents the management in solving guest problems regarding policies and procedures.
• Performs the duties of the Manager during periods when other Management Team members are not available.

Education

High school diploma

Tools

Hotel front desk software

Job description

Year Round

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits And Perks Of Your Adventure Here

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match
• Offers of employment may be contingent upon successful completion of a background check

A Little About This Position

• Supervises The Village Lodge Front Office Representatives during assigned shift.
• Assists the Management Team in establishing and implementing training programs.
• Represents the management in solving guest problems regarding policies and procedures.
• Performs the duties of the Manager during periods when other Management Team members are not available.

NOTE:

Schedules vary, including day and evening shifts.

Requirements

• High school graduate with two or more years experience in operation of a hotel front desk, including night audit.
• Responsibilities in a major full service resort hotel.
• Computer literate.
• Six to twelve months training and supervisory experience.

Hourly pay rate: $22.50 to $29.00

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.