Front Office Supervisor: Luxury Guest Experience

Starwood Hotels; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Starwood Hotels is seeking a Front Office Supervisor to lead and inspire our guest service team. You will train, supervise and mentor new hires, ensuring a welcoming front desk and adherence to brand standards in a luxury hotel environment.

The role emphasizes guest satisfaction, staff development, and collaboration with departments to deliver memorable experiences and superior service.

Qualifications

• A post-secondary diploma or degree in a field related to hospitality.
• Minimum 2 years of experience in a comparable front office role.
• Prior management experience in a luxury hotel brand.
• Proficient in verbal and written English communication.
• Professional appearance and demeanor aligned with brand culture.
• Strong communication skills and ability to lead a team.

Responsibilities

• Lead front office team and guest relations to ensure exceptional service.
• Uphold brand standards and deliver Good-Natured Service.
• Schedule staff to match business demands and monitor attendance.
• Resolve guest issues and collaborate with other departments to ensure satisfaction.

Skills

Leadership

Communication

Guest service

English fluency

Education

Diploma/degree in hospitality

Job description

Starwood Hotels is seeking a Front Office Supervisor to lead and inspire our guest service team. You will train, supervise and mentor new hires, ensuring a welcoming front desk and adherence to brand standards in a luxury hotel environment.

The role emphasizes guest satisfaction, staff development, and collaboration with departments to deliver memorable experiences and superior service.