Lead Front Desk Specialist (Bilingual)

FOCUS; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

ER of White Rock | 24/7 Emergency Center in Dallas, TX is seeking a Lead Front Desk Specialist to oversee daily front desk operations and mentor the team. You will greet patients, manage check-in/check-out, handle calls with empathy, and coordinate with medical staff to streamline patient care.

The role requires 2–3 years of medical front desk or patient access experience with supervisory responsibilities, bilingual skills (English/Spanish preferred), and a BLS certification or ability to obtain

Qualifications

• Must be bilingual (English/Spanish preferred).
• 2–3 years in medical front desk or patient access with supervisory/lead experience.
• BLS Certification or ability to obtain within 60 days of hire.

Responsibilities

• Oversee front desk operations and lead, train, and mentor team members.
• Greet patients, manage check-in/check-out, and handle phone inquiries with empathy.
• Handle complex patient inquiries, scheduling, and payment collection.
• Maintain accurate patient records while ensuring HIPAA compliance.
• Coordinate directly with medical staff to streamline patient care.

Skills

Bilingual

EHR familiarity

Conflict resolution

Communication

Education

High school diploma

Job description

ER of White Rock | 24/7 Emergency Center

Located in Dallas TX

Are you a proactive, customer-focused healthcare professional looking for a leadership role? We’re looking for a Lead Front Desk Specialist to join our team, oversee daily front desk operations, and deliver an exceptional experience for our patients.

• Oversee front desk operations and lead, train, and mentor team members.
• Greet patients, manage check-in/check-out, and handle phone inquiries with empathy.
• Handle complex patient inquiries, scheduling, and payment collection.
• Maintain accurate patient records while ensuring strict HIPAA compliance.
• Coordinate directly with medical staff to streamline patient care.
• Language: Must be bilingual (English/Spanish preferred)!
• Education: High school diploma or equivalent.
• Experience: 2–3 years in medical front desk or patient access, with supervisory/lead experience.
• Certification: BLS Certification (or ability to obtain within 60 days of hire).
• Skills: Strong EHR familiarity, conflict resolution, and communication skills.