Patient-Focused Front Desk Specialist

ER of White Rock; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ER of White Rock in Dallas, TX is seeking a Front Desk professional for a full-time role within our health care facility. You will be the first point of contact, greeting patients, handling check-in/check-out, and guiding inquiries to the appropriate departments.

Responsibilities include scheduling, maintaining patient records with HIPAA compliance, and coordinating with providers to support patient care. A strong customer-service orientation and familiarity with EHR systems are preferred; BLS

Qualifications

• High school diploma or equivalent.
• Experience in customer service or administrative role, healthcare preferred.
• Excellent communication and interpersonal skills.
• BLS Certification must be obtained within 60 days of hire.

Responsibilities

• Greet and assist patients and visitors in a friendly, professional manner.
• Manage appointment scheduling and check-in/check-out processes.
• Answer phone calls and respond to inquiries regarding services and appointments.
• Maintain accurate patient records and ensure HIPAA confidentiality.
• Coordinate with healthcare providers and administrative staff to facilitate patient care and services.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Bilingual abilities

BLS Certification within 60 days

Education

High school diploma or equivalent

Tools

EHR systems

Job description

ER of White Rock in Dallas, TX is seeking a Front Desk professional for a full-time role within our health care facility. You will be the first point of contact, greeting patients, handling check-in/check-out, and guiding inquiries to the appropriate departments.

Responsibilities include scheduling, maintaining patient records with HIPAA compliance, and coordinating with providers to support patient care. A strong customer-service orientation and familiarity with EHR systems are preferred; BLS