Front Desk Representative (Bilingual)

Surgery Partners, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 33,000 - 45,000; Full time

Job summary

Redbird Surgery Center in Dallas, TX is seeking a Front Desk Representative who is bilingual in Spanish. You will welcome patients, verify demographics and insurance, and support lobby operations.

Responsibilities include opening procedures, handling copays and co-insurance, and coordinating with medical staff to ensure smooth patient flow while delivering compassionate service in a fast-paced environment.

Qualifications

• High School Diploma with 1–2 years healthcare experience.
• Knowledge of clinic policies and procedures.
• Knowledge of computer systems and programs.
• Knowledge of medical terminology.
• Ability to multitask and maintain professionalism.

Responsibilities

• Maintain current demographic and insurance information in computer and in the chart.
• Perform opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed.
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel.

Skills

Customer service

Bilingual Spanish

Communication

Multitasking

Professional demeanor

Education

High School Diploma

Healthcare experience 1–2 years

Tools

Clinic software

EMR/EHR systems

Job description

Redbird Surgery Center
3107 W Camp Wisdom Rd
STE 189
Dallas, TX 75237, USA

Description

JOB TITLE: Front Desk Rep (Bilingual in Spanish)

GENERAL SUMMARY OF DUTIES:

• Maintaining current demographic and insurance information in computer and in the chart


• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed


• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

REQUIREMENTS:

• High School Diploma, with 1-2 years experience in healthcare background


• Knowledge of clinic policies and procedures


• Knowledge of computer systems, programs


• Knowledge of medical terminology


• Must be able to multi – task


• Must be able to express compassion and kindness to patients calling and being seen in the office


• Must maintain a professional and upbeat attitude


• Skill in written and verbal communication and customer relations


• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients


• Requires sitting and standing associated with a normal office environment


• Normal busy office environment with much patient contact

Equal Opportunity Employer
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