Lead Front Desk Receptionist – Patient Care & Team Training

OneOncology, LLC; Columbia (MD); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Employee assistance programs

Corporate discounts

Paid time off

and much more

Job summary

Chesapeake Urology is seeking a Front Desk Receptionist Lead to shape the patient experience at our Maryland practice. You will guide front office operations, coach staff, and ensure a professional, caring patient encounter from arrival through checkout.

Responsibilities include coordinating appointments, verifying demographics, processing payments, and maintaining compliance with HIPAA. This role emphasizes teamwork, efficiency, and the highest standard of patient service.

Qualifications

• High School Diploma or GED required.
• At least 2 years of front office experience in a medical setting.
• Leadership experience preferred.

Responsibilities

• Oversee front office workflows to facilitate smooth operations and coordination between front and back offices.
• Provide training for new staff and ensure competency checklists are completed.
• Schedule appointments and coordinate testing as directed by the physician.
• Review provider schedules to ensure accuracy and monitor appointment fulfillment.
• Compile patient paperwork for daily appointments and collect co-pays at check-in.
• Enter patient demographics and clinical information into the Practice Management system and EMR.
• Scan drivers licenses and insurance cards into Ntierprise.
• Ensure referrals are obtained, scanned into the EMR, and linked to appointments.
• Reconcile daily payment batches and report to Site Manager.
• Coordinate follow-up procedures and ASC scheduling as needed.
• Assist patients with Phreesia registration.

Skills

Front office experience

Leadership experience

Medical terminology

HIPAA compliance

Typing 40 WPM

Customer service

Education

High School Diploma or GED

Tools

Ntierprise

Practice Management System

Job description

Chesapeake Urology is seeking a Front Desk Receptionist Lead to shape the patient experience at our Maryland practice. You will guide front office operations, coach staff, and ensure a professional, caring patient encounter from arrival through checkout.

Responsibilities include coordinating appointments, verifying demographics, processing payments, and maintaining compliance with HIPAA. This role emphasizes teamwork, efficiency, and the highest standard of patient service.