Front Desk Receptionist

CHES Chesapeake Urology Associates; Columbia (MD); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Employee assistance programs

Corporate discounts

Paid time off

and much more

Job summary

Chesapeake Urology is seeking a Front Desk Receptionist Lead to shape the patient experience at our Maryland practice. You will guide front office operations, coach staff, and ensure a professional, caring patient encounter from arrival through checkout.

Responsibilities include coordinating appointments, verifying demographics, processing payments, and maintaining compliance with HIPAA. This role emphasizes teamwork, efficiency, and the highest standard of patient service.

Qualifications

• High School Diploma or GED required.
• At least 2 years of front office experience in a medical setting.
• Leadership experience preferred.

Responsibilities

• Oversee front office workflows to facilitate smooth operations and coordination between front and back offices.
• Provide training for new staff and ensure competency checklists are completed.
• Schedule appointments and coordinate testing as directed by the physician.
• Review provider schedules to ensure accuracy and monitor appointment fulfillment.
• Compile patient paperwork for daily appointments and collect co-pays at check-in.
• Enter patient demographics and clinical information into the Practice Management system and EMR.
• Scan drivers licenses and insurance cards into Ntierprise.
• Ensure referrals are obtained, scanned into the EMR, and linked to appointments.
• Reconcile daily payment batches and report to Site Manager.
• Coordinate follow-up procedures and ASC scheduling as needed.
• Assist patients with Phreesia registration.

Skills

Front office experience

Leadership experience

Medical terminology

HIPAA compliance

Typing 40 WPM

Customer service

Education

High School Diploma or GED

Tools

Ntierprise

Practice Management System

Job description

Why Join Us?

At Chesapeake Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you're just starting your career or looking to take the next step professionally, you'll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve.

We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends.

Benefits

• health insurance


• dental insurance


• vision insurance


• tuition reimbursement


• employee assistance programs


• corporate discounts


• paid time off


• and much more

Job Description

We are seeking a Front Desk Receptionist to join our dedicated team of front office associates. As the Lead, your role is pivotal in shaping the first impression of our practice, ensuring a positive and professional experience for our patients while embodying a \"we care\" attitude. In this position, you will play a key role in enhancing team performance through leadership, coaching, and guidance.

Responsibilities

• Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office.


• Provide effective training for new office staff, ensuring they complete competency checklists.


• Schedule appointments and assist in coordinating any additional testing as directed by the physician.


• Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates.


• Compile all necessary patient paperwork for daily appointments.


• Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system.


• Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy.


• Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise.


• Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management.


• Reconcile payment batches at the end of each day and submit them to the Site Manager.


• Schedule follow-up procedures and coordinate local ASC cases.


• Assist patients with the completion of the Phreesia registration system.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum requirement of a High School Diploma or GED.


• At least two (2) years of front office experience in a medical setting.


• Prior leadership experience is preferred.

Key Competencies

• Proficient in Medical Terminology, ICD-9, and CPT-4 Codes.


• Exceptional customer service skills.


• Strong written and verbal communication abilities.


• Proficient in computer software and database skills.


• Exceptional attention to detail.


• Ability to multitask and excel in a fast-paced environment.


• Strong proactive problem-solving skills.


• Typing speed of a minimum of 40 words per minute.


• Very comfortable asking probing questions to patients.


• Must demonstrate a caring, compassionate, and patient attitude.


• Maintain HIPAA compliance.


• Ability to type 40 Words Per Minute.


• Travel: Ability to travel to other sites as necessary.

Employment Details

Job Type: Full-Time

Pay Range: $21.00 - $24.50 per hour. Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity Employer

We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. Our Practice is an equal opportunity employer.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

About Chesapeake Urology

Chesapeake Urology is Maryland's largest urology practice, delivering comprehensive, patient-centered care across Maryland and Delaware for over 20 years. Guided by a commitment to innovation, clinical excellence, and compassion, our team is dedicated to improving the lives of those we serve. Join us and discover a rewarding career where you can grow professionally, make a lasting impact, and help shape the future of urologic care.