Lead Front Desk & Patient Services Coordinator

Concentra, Inc; Lexington (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) Match

Medical, Vision, Prescription

Time Off & Illness Days

Tuition Reimbursement

Employee Discounts

Job summary

Concentra, Inc in Lexington, KY seeks a Lead Medical Office Coordinator to lead front desk operations, ensure compliant patient intake, and support center leadership in daily administrative functions. The role emphasizes exceptional patient service, accurate data entry, and collaboration with clinical staff.

The position requires strong organizational and communication skills, experience with patient management systems, and a commitment to HIPAA and PHI protection.

Qualifications

• High school diploma or GED required.
• At least 1 year of clinical operations/front office experience preferred.
• Strong communication and customer service skills.
• Ability to handle confidential information per HIPAA guidelines.

Responsibilities

• Greet patients and visitors and guide them through check-in.
• Manage patient flow and communicate wait times to patients.
• Check in/out patients using patient management system.
• Explain forms and ensure proper paperwork completion.
• Maintain office supplies and front desk organization.
• Assist in processing referrals and coordinating with clinical staff.
• Maintain HIPAA compliance and protect patient information.

Skills

Customer service

HIPAA compliance

Microsoft Office

Communication

Problem solving

Education

High School Diploma or GED

Tools

MS Office Suite

Patient Management System

Job description

Concentra, Inc in Lexington, KY seeks a Lead Medical Office Coordinator to lead front desk operations, ensure compliant patient intake, and support center leadership in daily administrative functions. The role emphasizes exceptional patient service, accurate data entry, and collaboration with clinical staff.

The position requires strong organizational and communication skills, experience with patient management systems, and a commitment to HIPAA and PHI protection.