Lead Front Desk & Patient Care Specialist

Thundermist Health; West Warwick (RI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Job summary

Thundermist Health Center in West Warwick, RI is seeking a Lead Patient Service Representative to be the first point of contact for patients and families. You will greet, register, schedule, and assist with payments, ensuring a welcoming, efficient front desk experience.

You will manage appointments, verify insurance, handle calls and messages, and coordinate with the nursing team for triage. This on-site role supports health equity and patient-centered care in our community.

Qualifications

• Excellent oral and written communication skills.
• Accurate data entry with the ability to manage high volumes in a fast-paced environment.
• Experience with payment or billing collections in ambulatory care settings is preferred.
• Knowledge of medical terminology is a plus.
• Commitment to patient-centered care, health equity and serving diverse communities.
• Spanish or other language skills are a plus but not required.

Responsibilities

• Register patients by accurately entering demographics, insurance information, and all required data into the system.
• Schedule, confirm, cancel, and reschedule patient appointments based on provider availability.
• Verify insurance coverage and update records when changes occur.
• Collect co-payments and outstanding balances at the time of each visit.
• Answer incoming calls promptly and route them appropriately; take complete messages.
• Perform outreach for appointment reminders and follow-up communication.
• Complete end-of-day closing reports and reconcile daily transactions.

Skills

Oral and written communication

Data entry accuracy

Billing/collections experience

Medical terminology knowledge

Patient-centered care

Education

High school diploma or GED

Job description

Thundermist Health Center in West Warwick, RI is seeking a Lead Patient Service Representative to be the first point of contact for patients and families. You will greet, register, schedule, and assist with payments, ensuring a welcoming, efficient front desk experience.

You will manage appointments, verify insurance, handle calls and messages, and coordinate with the nursing team for triage. This on-site role supports health equity and patient-centered care in our community.