Onsite Patient Service Specialist | Full-Time

Thundermist Health; Woonsocket (RI); On-site; USD 32,000 - 42,000; Full time

Job summary

Thundermist Health Center in Woonsocket, RI seeks a friendly Patient Service Representative to be the first point of contact for patients and families. You will welcome visitors, register patients, schedule appointments, handle phones, and collect payments to help keep the practice running smoothly.

This onsite role requires strong communication, attention to detail, and professionalism in a fast-paced ambulatory care setting. A high school diploma is required.

Qualifications

• High school diploma or GED required.
• Excellent oral and written communication skills.
• Accurate data entry skills with ability to manage high volumes in a fast-paced environment.
• Experience with payment or billing collections and ambulatory care medical office settings preferred.
• Knowledge of medical terminology is a plus.
• Commitment to patient-centered care and serving diverse communities.

Responsibilities

• Register patients with demographics, insurance information, and required data into the system.
• Schedule, confirm, cancel, and reschedule patient appointments based on availability.
• Verify insurance coverage and update records as needed.
• Collect co-payments and outstanding balances at the time of visit.
• Answer incoming calls, route them, and document messages per procedures.
• Perform outreach for appointment reminders and follow-up communication.
• Complete end-of-day closing reports and reconcile daily transactions.
• Identify scheduling issues or emergent patient needs and direct to nursing team for triage.
• Report operational issues to appropriate staff for timely resolution.

Skills

Oral communication

Written communication

Data entry

Billing knowledge

Medical terminology

Customer service

Education

High school diploma or GED

Tools

Computer proficiency

Multi-line phone systems

Job description

Thundermist Health Center in Woonsocket, RI seeks a friendly Patient Service Representative to be the first point of contact for patients and families. You will welcome visitors, register patients, schedule appointments, handle phones, and collect payments to help keep the practice running smoothly.

This onsite role requires strong communication, attention to detail, and professionalism in a fast-paced ambulatory care setting. A high school diploma is required.