Front Desk & Patient Access Specialist

Thundermist Health; Wakefield (RI); On-site; USD 25,000 - 33,000; Part time

Job summary

Thundermist Health Center is seeking a Patient Service Representative to greet patients and families, register visits, schedule appointments, answer phones, collect payments, and ensure a welcoming first impression at our South County site.

This on-site, per diem role supports the front desk and nursing triage by coordinating with the team, maintaining accurate data entry, insurance verification, and daily transactions while upholding our health equity values.

Qualifications

• High school diploma or GED required.
• Excellent oral and written communication skills.
• Accurate data entry skills with the ability to manage high volumes in a fast-paced environment.
• Experience with payment or billing collections and ambulatory care medical office settings is preferred.
• Knowledge of medical terminology is a plus.
• A commitment to patient-centered care, health equity, and serving diverse, underserved communities.

Responsibilities

• Register patients by accurately entering demographics, insurance information, and all required data into the system.
• Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness.
• Verify insurance coverage and update records when changes occur.
• Collect co-payments and outstanding balances at the time of each visit.
• Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
• Answer all incoming calls promptly and route them appropriately.
• Take complete, accurate messages and document them according to Thundermist procedures.
• Perform outreach to patients for appointment reminders and follow-up communication.
• Complete end-of-day closing reports and reconcile daily transactions.
• Identify and report operational issues to appropriate staff for timely resolution.

Skills

Data entry

Communication skills

Scheduling

Phone etiquette

Billing collections

Medical terminology

Customer service

Education

High school diploma or GED

Tools

Billing software

EHR systems

Job description

Thundermist Health Center is seeking a Patient Service Representative to greet patients and families, register visits, schedule appointments, answer phones, collect payments, and ensure a welcoming first impression at our South County site.

This on-site, per diem role supports the front desk and nursing triage by coordinating with the team, maintaining accurate data entry, insurance verification, and daily transactions while upholding our health equity values.