Remote Patient Service Rep — Fast-Paced Care Hero

Thundermist Health; Woonsocket (RI); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Long-Term Disability

Flexible Spending Accounts

Retirement Plan with 1:1 employermatch

Wellness Reimbursement

PTO and holidays

Job summary

Thundermist Health Center is seeking a Call Center Patient Service Representative to support patient registration, scheduling, and triage in a remote role with a Woonsocket home base. You will handle calls in a fast-paced setting, enter data accurately, coordinate appointments, and route complex inquiries to clinical staff, contributing to health equity for diverse communities.

Join a team focused on patient-centered care, with benefits and a flexible remote schedule.

Qualifications

• High school diploma or GED required.
• Excellent oral and written communication skills.
• Accurate data entry skills with the ability to manage high volumes in a fast-paced environment.
• Experience with call center preferred.
• Knowledge of medical terminology is a plus.
• A commitment to patient-centered care, health equity, and serving diverse, underserved communities.

Responsibilities

• Answer incoming telephone calls in a fast paced call center environment.
• Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness.
• Assess root cause of the inquiry to provide first call resolution.
• Determine which calls are appropriate for referral to clinical staff.
• Interact with clinical staff.
• Research patient specific clinical information within the EMR to fax test orders to testing facilities as requested.
• Mail welcome letter and appointment cards to new patients.
• Must follow clinical protocols by asking pertinent questions to collect patient data.
• Recognize an emergent situation and triage call to appropriate clinical department.

Skills

Oral communication

Written communication

Data entry

Call center experience

Medical terminology

Patient-centered care

Education

High school diploma or GED

Job description

Thundermist Health Center is seeking a Call Center Patient Service Representative to support patient registration, scheduling, and triage in a remote role with a Woonsocket home base. You will handle calls in a fast-paced setting, enter data accurately, coordinate appointments, and route complex inquiries to clinical staff, contributing to health equity for diverse communities.

Join a team focused on patient-centered care, with benefits and a flexible remote schedule.