Patient Services Concierge & Scheduling Specialist

Thundermist Health; Wakefield (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

Thundermist Health Center is seeking a Patient Service Representative to greet patients, register them, schedule appointments, answer phones, collect payments, and ensure a welcoming, supportive experience from arrival through visit completion.

The role focuses on accurate data entry, verifying insurance, and coordinating with the nursing team for triage as needed. This onsite position supports health equity for underserved communities.

Qualifications

• High school diploma or GED required.
• Excellent oral and written communication skills.
• Accurate data entry skills with the ability to manage high volumes in a fast-paced environment.
• Experience with payment or billing collections in ambulatory care preferred.
• Knowledge of medical terminology is a plus.
• A commitment to patient-centered care, health equity, and serving diverse communities.

Responsibilities

• Register patients by accurately entering demographics and insurance information.
• Schedule, confirm, cancel, and reschedule appointments based on provider availability.
• Verify insurance coverage and update records as needed.
• Collect co-payments and balances at the time of visit.
• Route urgent issues to the nursing team for triage.
• Answer incoming calls and route them appropriately.
• Take complete messages and document them per procedures.
• Perform outreach for appointment reminders and follow-ups.
• Complete end-of-day closing reports and reconcile daily transactions.
• Identify and report operational issues for timely resolution.

Skills

Oral and written communication

Accurate data entry

Billing/collections experience

Medical terminology knowledge

Patient-centered care

Multiline phone systems

Education

High school diploma or GED

Tools

Multi-line phone systems

Job description

Thundermist Health Center is seeking a Patient Service Representative to greet patients, register them, schedule appointments, answer phones, collect payments, and ensure a welcoming, supportive experience from arrival through visit completion.

The role focuses on accurate data entry, verifying insurance, and coordinating with the nursing team for triage as needed. This onsite position supports health equity for underserved communities.