Patient Access & Scheduling Coordinator

Thundermist Health; Wakefield (RI); On-site; USD 22,000 - 28,000; Full time

Job summary

Thundermist Health Center is seeking a Patient Service Representative to be the welcoming frontline for patients and families. You will register patients, schedule appointments, answer calls, collect co-pays, and help ensure smooth front-desk operations with a focus on compassionate service.

You will work onsite at our South County location, engaging with diverse communities and supporting health equity through accurate data entry, friendly communication, and proactive problem-solving in a

Qualifications

• High school diploma or GED.
• Excellent oral and written communication skills.
• Accurate data entry skills with high-volume handling.
• Experience with payment or billing collections in ambulatory care is preferred.
• Knowledge of medical terminology is a plus.
• Commitment to patient-centered care, health equity, and serving diverse communities.

Responsibilities

• Register patients by entering demographics, insurance information, and required data into the system.
• Schedule, confirm, cancel, and reschedule appointments based on provider availability.
• Verify insurance coverage and update records as needed.
• Collect co-payments and outstanding balances at visits.
• Answer incoming calls and route them appropriately.
• Perform outreach for appointment reminders and follow-ups.

Skills

Oral communication

Written communication

Data entry

Multiline phone systems

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Phone systems

Job description

Thundermist Health Center is seeking a Patient Service Representative to be the welcoming frontline for patients and families. You will register patients, schedule appointments, answer calls, collect co-pays, and help ensure smooth front-desk operations with a focus on compassionate service.

You will work onsite at our South County location, engaging with diverse communities and supporting health equity through accurate data entry, friendly communication, and proactive problem-solving in a