Lead Front Desk & Patient Care Coordinator

Santa Rosa Community Health; Santa Rosa (CA); On-site; USD 37,000 - 44,000; Full time

Job summary

Santa Rosa Community Health is seeking a Lead Receptionist to provide peer leadership within receptionist teams and make decisions when a supervisor is absent. The role emphasizes staffing support, front desk coordination, and patient flow management.

The position requires bilingual English/Spanish fluency, strong communication and organizational skills, and proficiency with MS Office. Experience in a medical front office is beneficial.

Qualifications

• Fluency in English and Spanish (speak, read and write) required.
• Proficiency with MS Office applications including Outlook, Word, Excel and PowerPoint.
• Knowledge of HIPAA compliance.
• Strong written and verbal communication skills.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Assist with training of new staff.
• Monitor patient flow at front desk and on the phones to be aware of current demand.
• Monitor phone systems and greetings.
• Maintain contact with back office to inform patients of provider delays.
• Create staff schedules and coverage.
• Coordinate 15 minute breaks during clinics.
• Track patient visits and no-shows.
• Be available during clinic hours to answer questions about clinic flow and to solve problems during absence of supervisor.
• Organize and maintain current procedures and protocols information.

Skills

Bilingual English/Spanish

Communication skills

Interpersonal skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Santa Rosa Community Health is seeking a Lead Receptionist to provide peer leadership within receptionist teams and make decisions when a supervisor is absent. The role emphasizes staffing support, front desk coordination, and patient flow management.

The position requires bilingual English/Spanish fluency, strong communication and organizational skills, and proficiency with MS Office. Experience in a medical front office is beneficial.