Front Office Lead - Patient Access & Care

Santa Cruz Community Health; Santa Cruz (CA); On-site; USD 35,000 - 40,000; Full time

Job summary

Santa Cruz Community Health in Santa Cruz, CA is seeking a Front Office Lead to oversee daily medical reception operations at Live Oak Health Center, coordinating with care, operational, and billing teams to ensure a smooth patient experience and accurate insurance verification. This temporary, full-time, hourly role requires outstanding customer service, organization, and time management.

Evening or Saturday shifts may be required; bilingual English/Spanish strongly preferred; pay ranges from

Qualifications

• 1-2 years’ experience in a community healthcare setting.
• Experience in a highly service-oriented organization.

Responsibilities

• Provides leadership to the front office; supports the patient care team.
• Greets arriving patients and community members; answers questions about the site.
• Applies new and updated policies and procedures to day-to-day workflows.
• Assists with training and orientation of new hires to the team.
• Ensures that front office has the resources, tools and training to perform duties.
• Performs front office assistant duties and insurance verification specialist duties when needed.
• Responds to patient concerns with Clinic Manager; helps improve patient satisfaction.

Skills

Customer service

Organizational skills

Time management

Communication

HIPAA compliance

Tools

Microsoft Office

Practice management software

EHR systems

Insurance verification portals

Job description

Santa Cruz Community Health in Santa Cruz, CA is seeking a Front Office Lead to oversee daily medical reception operations at Live Oak Health Center, coordinating with care, operational, and billing teams to ensure a smooth patient experience and accurate insurance verification. This temporary, full-time, hourly role requires outstanding customer service, organization, and time management.

Evening or Saturday shifts may be required; bilingual English/Spanish strongly preferred; pay ranges from