OB/GYN Front Desk Specialist — Patient Experience

Together Women's Health, LLC; Loafer's Corner (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life Insurance

Paid time off

Disability insurance

Job summary

Together Women's Health in Tennessee seeks a Front Office Coordinator to be the first point of contact for patients, ensuring a welcoming, organized front desk and accurate data entry. You will greet patients, answer calls, schedule appointments, verify insurance, and support a smooth patient flow in a busy OB/GYN practice.

The ideal candidate brings 2+ years of medical front office experience, proficiency with EMR (Athena preferred) and MS Office, and a patient-focused, detail-oriented

Qualifications

• 2+ years front office experience in a medical setting, OB/GYN preferred.
• Proficiency with EMR systems (Athena a plus) and Microsoft Office Suite.
• Exceptional customer service and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of medical terminology and insurance verification processes.
• Friendly, compassionate, and patient-focused demeanor.
• Reliable, punctual, and able to work independently or as part of a team.
• Detail-oriented with a commitment to accuracy and professionalism.

Responsibilities

• Greet patients and visitors warmly, maintaining a welcoming, professional atmosphere.
• Answer and route phone calls, respond to inquiries with empathy and accuracy.
• Schedule and confirm appointments, manage provider schedules, coordinate follow-ups.
• Verify insurance, collect copays and balances, enter patient information into the EMR.
• Monitor front desk supplies and waiting room cleanliness; ensure check-in/check-out accuracy.
• Collaborate with medical staff to support efficient patient flow.
• Maintain patient confidentiality and HIPAA compliance.
• Assist in training new front desk staff and cover for teammates during absences.
• Handle patient concerns or escalate as needed.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Attention to detail

Proactive problem solving

Tools

Athena EMR

Microsoft Office

Job description

Together Women's Health in Tennessee seeks a Front Office Coordinator to be the first point of contact for patients, ensuring a welcoming, organized front desk and accurate data entry. You will greet patients, answer calls, schedule appointments, verify insurance, and support a smooth patient flow in a busy OB/GYN practice.

The ideal candidate brings 2+ years of medical front office experience, proficiency with EMR (Athena preferred) and MS Office, and a patient-focused, detail-oriented