Lead Front Desk Agent

Vail Resorts; Wyoming (OH); On-site; USD 21,878 - 31,159; Full time

Benefits offered by this job

FREE Dormitory Housing

401(k) Retirement Plan

FREE Wi‑Fi

FREE National Park Pass

20% grocery and restaurant discounts

$112/week Meal Plan covers 3 meals/day

Job summary

Vail Resorts is seeking a Front Desk Team Lead for the Summer Seasonal 2026 in Wyoming. You will lead the Front Desk staff, ensuring exceptional guest service according to brand and National Park standards. Responsibilities include managing guest check-ins/check-outs, assisting with reservations, and addressing guest inquiries. Candidates should have hotel experience, a valid US Driver’s License, and strong communication skills. Benefits include paid sick time, a 401(k), and dormitory housing. Starting wage is $19.25/hr.

Qualifications

• Must be at least 18 years of age.
• Experience in a customer service role preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Function as the team lead for Front Desk staff and ensure guest service standards.
• Check guests into cabins using the Property Management System.
• Coordinate with Housekeeping to ensure rooms are ready.
• Proactively address guest concerns and complaints.
• Maintain cleanliness of the front desk area.

Skills

1 year previous hotel experience

Supervisory experience

Valid US Driver’s License

Experience with Word, Excel, Windows

Experience with Property Management Systems

Fluent in speaking, reading and writing English

Ability to perform under pressure

Job description

Other Employee Benefits

• Paid SICK time
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Job Specifications

• Starting Wage: $19.25/hr
• Employment Type: Summer Seasonal 2026
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Function as the team lead for the Front Desk staff and ensure they are providing the required guest service according to brand standards and National Park Service standards.
• Assists other departments when necessary and keeps management informed of hotel activities and problems.
• Assists the management with requested administrative duties.
• Check guests into cabins in a courteous, efficient manner while using the Property Management System.
• Check guests out by accurately posting any necessary charges and payments in the Property Management System.
• Book activities and dining reservations for non-resident guests.
• Coordinates special requests; notifies Housekeeping and/or Maintenance Department of any items or complaints.
• Coordinates with Housekeeping to insure rooms are ready for guests by check-in; notifies housekeeping of room status changes.
• Provide guests with an orientation to the resort accurately answering their questions.
• Assists guest with making arrangements for dining and activities in Grand Teton National Park and the surrounding Jackson Hole area.
• Attentively and politely respond to all guest concerns or complaints and follow up to ensure the guest has received a satisfactory resolution.
• Oversees billing issues and guest recovery refunds when necessary.
• Answers all phone calls to front desk and transfers calls or takes messages.
• Make walk-in reservations as necessary.
• Maintain cleanliness of the front desk area, back closet and lobby, including dusting, sweeping and refilling complimentary water station.
• Balance cash drawer and turns in balanced cashier audit at end of shift.
• Other duties as assigned.

Job Requirements

• 1 year previous hotel experience
• Supervisory experience preferred
• Valid US Driver’s License
• Experience with Word, Excel, Windows
• Experience with Property Management Systems
• Fluent in speaking, reading and writing English
• Ability to perform under pressure

Preferred Skills

• FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites
• FREE Wi‑Fi
• FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
• FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
• FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
• 20% grocery and restaurant discounts
• $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)

We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as FREE dormitory housing.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.