Lead Food & Beverage Attendant: Elevate Guest Experience

Yaamava Resort & Casino at San Manuel; Highland (CA); Vor Ort; USD 52.000 - 70.000; Vollzeit

Zusammenfassung

Yaamava Resort & Casino at San Manuel is seeking a Lead Food & Beverage Attendant to guide FOH operations, oversee the host stand, POS usage, and dining room service. You will lead a team, train staff, and ensure alignment with Yaamava Brand Service Standards while coordinating with Front of House and Culinary teams.

The role emphasizes maintaining inventory accuracy, cash handling, and delivering a Best in Class guest experience in a fast-paced casino environment.

Qualifikationen

• High School Diploma or GED required.
• Minimum two years of food & beverage experience required.
• Minimum two years of customer service experience preferred.
• Previous leadership training/experience preferred.
• Related experience may be considered in lieu of minimum education.

Aufgaben

• Create a memorable guest experience by delivering exceptional service and upholding Brand Service Standards.
• Address guest inquiries, concerns, and complaints promptly; escalate when needed.
• Oversee side work, ensure cleanliness of dining areas and service stations.
• Maintain stock and assist with ordering; audit cash transactions and complete shift reports.
• Train and communicate new material; support efficiency, productivity and guest satisfaction.
• Assist with hosting duties, seating rotations, and bar setup where applicable.
• Perform other duties to support department operations.

Kenntnisse

Customer service

Leadership

Cash handling

Communication

Team coordination

Ausbildung

High School Diploma or GED

Jobbeschreibung

Yaamava Resort & Casino at San Manuel is seeking a Lead Food & Beverage Attendant to guide FOH operations, oversee the host stand, POS usage, and dining room service. You will lead a team, train staff, and ensure alignment with Yaamava Brand Service Standards while coordinating with Front of House and Culinary teams.

The role emphasizes maintaining inventory accuracy, cash handling, and delivering a Best in Class guest experience in a fast-paced casino environment.