Lead Field Service Tech: CCTV & Access Control Installations

kgroupcompanies; Toledo (OH); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Bonuses

PTO/VTO

Health insurance

Team environment

Job summary

K Group Companies is seeking a Field Service Technician Level II to support installations in Ohio. The role builds on Level I responsibilities with leadership duties, advanced device configuration, system commissioning, and customer training.

Ideal candidates have 2+ years in construction trade, strong communication, and hands-on experience with telecom and IT networking. Valid US driver's license required; travel may be involved.

Qualifications

• Minimum 2 years with a previous construction trade.
• Advance knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Must have valid US Driver's license.

Responsibilities

• Execute Level I installer roles and responsibilities per documentation.
• Manage project/service tickets with prompt updates.
• Understand project scopes and take accountability for tasks.
• Mentor Level 1 installers when leading a team.
• Communicate with Project Delivery Coordinators, Project Managers, and customers as needed.
• Work with nurse call systems, card access systems, and video surveillance products.
• Pursue ongoing professional development, especially leadership and communication skills.
• Perform Factory Authorized Testing (FAT) of products before installation.
• Configure and commission systems for reliable operation.
• Embrace additional duties as needed by business operations.

Skills

Team leadership

Communication skills

Problem solving

IT networking basics

Education

2+ years construction trade

Tools

TCP/IP networking

VoIP

CCTV systems

Job description

K Group Companies is seeking a Field Service Technician Level II to support installations in Ohio. The role builds on Level I responsibilities with leadership duties, advanced device configuration, system commissioning, and customer training.

Ideal candidates have 2+ years in construction trade, strong communication, and hands-on experience with telecom and IT networking. Valid US driver's license required; travel may be involved.