Lead Field Service Technician: Packaging Machinery

Westrock Company, Inc.; Washington (District of Columbia); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical w/ HSA

Dental Vision

Mental Health

401(k) with company match

Paid vacation and holidays

Life Insurance & AD&D

Disability insurance

Tuition reimbursement

Job summary

WestRock Company, Inc. is seeking a Field Service Technician to install, maintain, and service Smurfit WestRock Packaging Machinery across the Pacific Northwest. You will perform audits, planned maintenance, and on-site troubleshooting to ensure customer operations run smoothly.

The ideal candidate lives near Portland, OR or Seattle, WA and is willing to travel up to 70% with nonstandard hours. Benefits include health, dental, vision, 401(k), and paid time off.

Qualifications

• Previous field service work is required.
• Good written and verbal communication skills.
• Strong mechanical and electrical abilities.
• PC skills (MS Word, Excel, PowerPoint) for reports and documentation.
• Willing to travel extensively (70% travel) and work nonstandard hours.

Responsibilities

• Install and service Smurfit WestRock Packaging Machinery.
• Lead others in installation and servicing.
• Provide on-site customer services including installations, audits, and troubleshooting.
• Prepare accurate service and expense reports; maintain documentation.
• Provide input for continuous improvements and training.

Skills

Field service

Customer relations

Written communication

Verbal communication

Mechanical abilities

Electrical skills

MS Office (Word/Excel/PowerPoint)

Programming basics (ladder logic)

Rockwell 5000 programming

Service reports & expense reports

Training & mentoring

Education

Technical degree

Tools

Rockwell 5000

Job description

WestRock Company, Inc. is seeking a Field Service Technician to install, maintain, and service Smurfit WestRock Packaging Machinery across the Pacific Northwest. You will perform audits, planned maintenance, and on-site troubleshooting to ensure customer operations run smoothly.

The ideal candidate lives near Portland, OR or Seattle, WA and is willing to travel up to 70% with nonstandard hours. Benefits include health, dental, vision, 401(k), and paid time off.