Field Technician

WestRock Company; Washington (District of Columbia); On-site; USD 56,625 - 94,375; Full time

Benefits offered by this job

Short‑term bonus incentive

Health, dental, and vision insurance

Retirement savings plans

Job summary

A global packaging company is seeking a Field Service Technician in Washington, DC. This role involves providing on-site support for the installation and maintenance of packaging machinery. The Technician will conduct audits, manage preventative maintenance, and offer troubleshooting services, ensuring high customer satisfaction. Candidates should possess mechanical and electrical troubleshooting skills, strong communication abilities, and previous field service experience. The position includes travel requirements, reflecting a dynamic working environment.

Qualifications

• Previous field service work is required.
• Strong mechanical and electrical troubleshooting skills.
• Good written and verbal communication skills.

Responsibilities

• Provide technical assistance for installation and maintenance.
• Conduct machine audits and planned maintenance.
• Lead training for lesser experienced technicians.

Skills

Customer relations

Mechanical abilities

Electrical understanding

PC skills (MS Office)

Communication skills

Education

Technical degree

Tools

Rockwell 5000 programming

Job description

The Field Service Technician position provides technical assistance to customers in the installation and maintenance of Smurfit WestRock packaging machinery for the Pacific Northwest. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. The technician provides independent support to the customer, gathers information, and brings knowledge from the field back to Smurfit WestRock Service Management, Engineering and Sales. The role may also assist and potentially lead in the development and training of lesser experienced Smurfit WestRock service technicians.

Salary and Benefits

The salary range for this position is $56,625–$94,375 annually, depending on role, level, and location. Benefits may include short‑term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays (subject to annual change). Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process. You may apply online at www.westrock.com/company/careers; the application window is expected to close by 4/30/26.

How you will impact WestRock

• Provides on‑site customer services including installations, preventative maintenance, audits, and troubleshooting.
• Provides accurate and timely service, audit, installation and expense reports.
• Provides input/feedback for continuous improvements and changes.
• Provides installation and commissioning support for new machines in customer’s facilities.

General Functions, Skills, and Responsibilities

• Installation and servicing of Smurfit WestRock Packaging Machinery.
• Lead others in the installation and servicing of Smurfit WestRock Packaging Machinery.
• Support of equipment both mechanically and electrically.
• Troubleshooting of equipment both mechanically and electrically.
• Resolution of mechanical and electrical issues across multiple machinery platforms.
• Sell services and parts based on audits.
• Training of lesser experienced technicians in auditing of machinery.
• Support machinery production in Atlanta as needed.
• Possibility of supporting machinery production in Chateauroux, France, Canada, Mexico, or South America as needed.
• Schedules are often dictated by customer requirements.
• Report to regional service manager daily.
• Conduct an exit interview with customer prior to leaving the job.
• Communicate directly with appropriate persons for issue resolution (account manager, customer, regional service manager, engineering, etc.).
• Complete expense reports at the conclusion of each job.
• Follow Smurfit WestRock and customer work/safety rules while in customer’s facility.
• Maintain working relationship with fellow employees and customers.
• Train operators and mechanics in safe operation, changeovers, and PM procedures.
• Train Smurfit WestRock technicians in safe operation, changeovers, and PM procedures.
• Complete FAT/PDI (acceptance testing) of machines as needed.
• Organize, lead, and operationally complete significant machinery events (e.g., overhaul or Slipstream E1).
• In‑depth knowledge of detailed functions and setup of multiple machinery platforms.

What you need to succeed

• Technical degree is a plus, but not required.
• Previous field service work is required.
• Good personality for customer relations.
• Good written and verbal communication skills.
• Self‑motivated.
• Strong mechanical abilities.
• PC skills (MS Word, Excel, PowerPoint, internet search and navigation, Google apps).
• Ability to follow and comprehend basic programming structures (e.g., ladder logic).
• Rockwell 5000 programming.
• Writes accurate and concise service and expense reports.
• Writes procedure and training documents.
• Executes training programs based on developed documentation and individual needs.
• 70% travel, 30% in shop; Washington‑worldwide travel with non‑standard workweek hours including weekends, holidays, and night shifts.
• Passport required or ability to obtain.
• Ability to travel to the USA, Mexico, Canada, and Europe as expected.
• Ability to learn new technologies.
• Team player.
• Willing to follow strict safety guidelines.
• Understanding of and ability to follow electrical and mechanical drawings/schematics.

Physical Requirement

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Some heavy lifting and considerable moving of equipment.
• Stand on your feet for 10+ hours.
• Sit, stoop, kneel, or crouch.
• Ladders or heights when needed.
• Work off shifts (2nd shift, 3rd shift).
• Work unsupervised.
• Sit on airplanes for extended periods of time (10+ hours).
• Be able to work 12‑hour shifts.
• Stand, walk, use hands to finger, handle or feel, reach with hands and arms, talk, and hear.
• Use standard business equipment (computers, calculators, copying and fax machines).
• Work around electricity and in small spaces.

Performance Measurements

• Accomplishing Smurfit WestRock and service objectives.
• Expense management.
• Effectiveness with computer skills.
• Quality of work.
• Customer satisfaction.
• Working with colleagues and customers.
• Timeliness and accuracy of service paperwork (audits, service reports, expense reports).
• Effective direction of others while at a customer location or on a project.

Training Requirements

Safety training includes:

• General Safety, Hazard Communication, Hazard Recognition, reporting, and resolution.
• Personal protective equipment; Lock‑out Tag‑out; Pallet Jack and Forklift Safety; Hearing Conservation; Emergency Action Plan; Disaster Recovery; Plant Safety Rules; Safe Lifting; Hot Work; Respirator Safety; Confined Space; Electrical Safety; other programs as required.

Job related training includes:

• Maintenance standard operating procedures, quality procedures, customer specifications.

Work Environment

• Moving equipment.
• Heat and fumes.
• Noise level moderate to loud.

Personal Protective Equipment Used on the Job

• Safety glasses, hearing protection, gloves, welding and/or other personal protective equipment required while performing certain tasks or visiting certain areas.

What we offer

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Visible links: 1. http://www.westrock.com/company/careers