Lead Technician, Tech Svc Sup

Westrock Company, Inc.; Washington (District of Columbia); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical w/ HSA

Dental Vision

Mental Health

401(k) with company match

Paid vacation and holidays

Life Insurance & AD&D

Disability insurance

Tuition reimbursement

Job summary

WestRock Company, Inc. is seeking a Field Service Technician to install, maintain, and service Smurfit WestRock Packaging Machinery across the Pacific Northwest. You will perform audits, planned maintenance, and on-site troubleshooting to ensure customer operations run smoothly.

The ideal candidate lives near Portland, OR or Seattle, WA and is willing to travel up to 70% with nonstandard hours. Benefits include health, dental, vision, 401(k), and paid time off.

Qualifications

• Previous field service work is required.
• Good written and verbal communication skills.
• Strong mechanical and electrical abilities.
• PC skills (MS Word, Excel, PowerPoint) for reports and documentation.
• Willing to travel extensively (70% travel) and work nonstandard hours.

Responsibilities

• Install and service Smurfit WestRock Packaging Machinery.
• Lead others in installation and servicing.
• Provide on-site customer services including installations, audits, and troubleshooting.
• Prepare accurate service and expense reports; maintain documentation.
• Provide input for continuous improvements and training.

Skills

Field service

Customer relations

Written communication

Verbal communication

Mechanical abilities

Electrical skills

MS Office (Word/Excel/PowerPoint)

Programming basics (ladder logic)

Rockwell 5000 programming

Service reports & expense reports

Training & mentoring

Education

Technical degree

Tools

Rockwell 5000

Job description

The Field Service Technician position provides technical assistance to customers in the installation and maintenance of Smurfit WestRock packaging machinery for Pacific Northwest. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Smurfit WestRock Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced Smurfit WestRock service technicians.

The Ideal candidate would live in the Portland, OR or Seattle, WA area:

The salary range for this position is $56,625 $94,375 annually, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.

How you will impact WestRock:

• Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.
• Provides accurate and timely service, audit, installation and expense reports.
• Provides input/feedback for continuous improvements and changes.
• Provides installation and commissioning support for new machines in customer's facilities.

General Functions, Skills, and Responsibilities:

• Installation and servicing of Smurfit WestRock Packaging Machinery
• Lead others in the installation and servicing of Smurfit WestRock Packaging Machinery
• Support of equipment both mechanically and electrically
• Troubleshooting of equipment both mechanically and electrically
• Trouble resolution of both mechanical and electrical issues across multiple machinery platforms
• Sell services and parts based on audits
• Training of lesser experienced technicians in auditing of machinery
• Support machinery production in Atlanta as needed
• Possibility of supporting machinery production in Chateauroux, France, Canada, Mexico, or South America as needed
• Schedules are often dictated by customer requirements
• Report to regional service manager daily
• Conduct an exit interview with customer prior to leaving the job
• Communicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etc
• Complete expense reports at the conclusion of each job
• Follow Smurfit WestRock and customer work/safety rules while in customers facility
• Maintain working relationship with fellow employees and customers
• Training of operators and mechanics in safe operation, changeovers, and PM procedures.
• Training of Smurfit WestRock technicians in safe operation, changeovers, and PM procedures.
• Complete FAT/PDI (acceptance testing) of machines as needed
• Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1
• In depth knowledge of detailed functions and setup of multiple machinery platforms

What you need to succeed:

• Technical degree is a plus, but not required
• Previous field service work is required
• Good personality for customer relations
• Good written and verbal communication skills
• Self-motivated
• Strong mechanical abilities
• PC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google apps
• Ability to follow and comprehend basic programming structures, i.e. ladder logic
• Rockwell 5000 programming
• Writes accurate and concise service and expense reports
• Writes procedure and training documents
• Executes training programs based on developed documentation and individual needs
• 70% Travel 30% in shop Washington- world-wide travel with nonstandard workweeks hours including weekends, holidays and night shifts
• Passport is required or ability to obtain
• Ability to travel to within the USA and to Mexico, Canada, and Europe is expected
• Ability to learn new technologies.
• Be a team player.
• Willing to follow strict safety guidelines.
• Understanding of and ability to follow electrical and mechanical drawings/schematics

Physical Requirement:

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
• Some heavy lifting and considerable moving of equipment required.
• Stand on your feet for 10+ hour
• Sit, stoop, kneel, or crouch
• Ladders or heights when needed
• Work off shifts (2nd shift, 3rd shift)
• Work unsupervised
• Sit on airplanes for extended periods of time (10 + hours)
• Be able to work 12-hour shifts.
• Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk, and hear.
• Use standard business equipment, such as computers, calculators, copying and fax machines.
• Work around electricity and in small spaces.

Performance Measurements:

• Accomplishing Smurfit WestRock and service objectives
• Expense management
• Effectiveness with computer skills
• Quality of work
• Customer satisfaction
• Working with colleagues and customers
• Timeliness and accuracy of service paperwork, i.e. audits, service reports, expense reports
• Effective direction of others while at a customer location or on a project

Training Requirements

• Safety training includes: General Safety, Hazard Communication, Hazard Recognition, reporting, and resolution; personal protective equipment; Lock-out Tag-out; Pallet Jack and Forklift Safety; Hearing Conservation, Emergency Action Plan, Disaster Recovery, Plant Safety Rules, Safe Lifting, Hot Work, Respirator Safety, Confined Space, Electrical Safety, other programs as required.
• Job related training includes: Maintenance standard operating procedures, quality procedures, customer specifications.

Work Environment

• Moving equipment.
• Heat, and fumes.
• The noise level in the work environment is moderate to loud.

Personal Protective Equipment Used on the Job

• Safety Glasses, hearing protection, gloves, welding and/or other personal protective equipment and required while performing certain tasks or visiting certain areas.

What we offer

Benefit eligibility begins Day 1

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work

• Medical w/ HSA
• Dental Vision
• Mental Health
• 401(k) with 5% company match
• Paid vacation time & holidays
• Life Insurance & AD&D
• Short- & Long-term Disability Insurance
• Tuition Reimbursement.