Lead Technician, Tech Svc Sup

Smurfit Westrock; Northern (KY); Hybrid; USD 57,000 - 94,000; Full time

Benefits offered by this job

Short-term bonus incentive

Health, dental & vision insurance

Flexible spending accounts or health-s

Health savings accounts

Retirement savings plans

Life and disability insurance

Paid sick leave

Paid vacation

Paid holidays

Job summary

Smurfit WestRock is seeking a Field Service Technician to provide technical assistance to customers in installation and maintenance of packaging machinery across the Pacific Northwest. You will perform audits, planned maintenance and other requested services, troubleshoot issues, and relay field knowledge to Service Management, Engineering and Sales.

The ideal candidate will reside in the Portland, OR or Seattle, WA area, travel about 70% to customer sites, and lead or assist in training junior

Qualifications

• Technical degree is a plus but not required.
• Previous field service work is required.
• Strong mechanical and electrical abilities.
• Good written and verbal communication skills.
• Willingness to travel (~70%) and work nonstandard hours.

Responsibilities

• Install and service Smurfit WestRock Packaging Machinery.
• Lead others in installation/servicing as needed.
• Provide on-site audits and preventive maintenance.
• Prepare and submit service and expense reports.
• Train operators and junior technicians.

Skills

Field service experience

Installation and maintenance

Troubleshooting

Mechanical abilities

Electrical know-how

Excellent communication

Report writing

Travel readiness

Education

Technical degree

Tools

MS Word

Excel

PowerPoint

Google apps

Internet navigation

Job description

The Field Service Technician position provides technical assistance to customers in the installation and maintenance of Smurfit WestRock packaging machinery for Pacific Northwest. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshootin g and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Smurfit WestRock Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced Smurfit WestRock service technicians.

The Ideal candidate would live in the Portland, OR or Seattle, WA area:

The salary range for this position is $56,625 $94,375 annually, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education.

How you will impact WestRock

• Provides on-site customer services including installations, preventative maintenance, audits, and troubleshootin g.
• Provides accurate and timely service, audit, installation and expense reports.
• Provides input/feedback for continuous improvements and changes.
• Provides installation and commissioning support for new machines in customer’s facilities.

General Functions, Skills, and Responsibiliti es

• Installation and servicing of Smurfit WestRock Packaging Machinery
• Lead others in the installation and servicing of Smurfit WestRock Packaging Machinery
• Support of equipment both mechanically and electrically
• Troubleshootin g of equipment both mechanically and electrically
• Trouble resolution of both mechanical and electrical issues across multiple machinery platforms
• Sell services and parts based on audits
• Training of lesser experienced technicians in auditing of machinery
• Support machinery production in Atlanta as needed
• Possibility of supporting machinery production in Chateauroux, France, Canada, Mexico, or South America as needed
• Schedules are often dictated by customer requirements
• Report to regional service manager daily
• Conduct an exit interview with customer prior to leaving the job
• Communicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etc
• Complete expense reports at the conclusion of each job
• Follow Smurfit WestRock and customer work/safety rules while in customers facility
• Maintain working relationship with fellow employees and customers
• Training of operators and mechanics in safe operation, changeovers, and PM procedures.
• Training of Smurfit WestRock technicians in safe operation, changeovers, and PM procedures.
• Complete FAT/PDI (acceptance testing) of machines as needed
• Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1
• In depth knowledge of detailed functions and setup of multiple machinery platforms

What you need to succeed

• Technical degree is a plus, but not required
• Previous field service work is required
• Good personality for customer relations
• Good written and verbal communication skills
• Self-motivated
• Strong mechanical abilities
• PC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google apps
• Ability to follow and comprehend basic programming structures, i.e. ladder logic
• Rockwell 5000 programming
• Writes accurate and concise service and expense reports
• Writes procedure and training documents
• Executes training programs based on developed documentation and individual needs
• 70% Travel 30% in shop Washington- world-wide travel with nonstandard workweeks hours including weekends, holidays and night shifts
• Passport is required or ability to