Lead Field Service Technician Location: VA-Ashburn-20147

NerdsToGo, Inc.; Springfield (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

An exciting opportunity awaits as a Lead Field Service Technician with a dynamic and fast-growing brand! In this role, you will provide essential computer solutions to both residential and small business clients, ensuring their technology runs smoothly. Your expertise in troubleshooting, customer service, and networking will be vital as you work directly with clients to resolve issues and enhance their technology experience. Join a team that values growth and innovation, and make a real impact in the technology landscape!

Benefits

Great culture

Impact on clientele

Access to branded Nerd Van

Opportunity for growth

Qualifications

• 2-5 years of experience with Windows-based PCs and networking.
• Strong knowledge of PC troubleshooting and repair.

Responsibilities

• Provide onsite computer solutions for Windows and Apple computers.
• Perform PC hardware and software fault isolation and repair.
• Install and maintain networks, focusing on in-home solutions.

Skills

PC Troubleshooting

Customer Service

Networking

Virus Protection

Data Recovery

Job description

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more!

Job Summary

• The Lead Field Service Technician ("Certified Nerd") will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform inventories and preventative maintenance, provide software and operating system support on Mac and all versions of Windows. The Nerd must have strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.

Responsibilities

• Onsite computer solutions for Windows-based PCs and Apple computers
• PC Hardware and software fault isolation and repair
• Virus protection and Spyware/Adware removal
• Data recovery and loss prevention
• Computer security enhancement
• System repair and upgrades
• Support creation of home and small business solutions to solve customer short and long term needs
• Software upgrade and installation
• Experience in working with non-technical customers and setting them at ease
• Network installation and maintenance (wired, wireless, LAN, WAN) - Primarily focused on in-home solutions

Qualifications

• 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting

Benefits/Perks

• Great culture
• Opportunity to impact Managed Service Provider clientele
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!

Compensation: $40,000.00 - $65,000.00 per year

Bonus structure is available for high performance

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