Lead Field Service Engineer

Cadence Design Systems; Georgia; On-site; USD 80,000 - 110,000; Full time

Job summary

Cadence Design Systems is seeking a Field Service Engineer to install, troubleshoot, and maintain Cadence hardware emulation platforms, primarily supporting the Atlanta data center with coverage for other eastern US locations. You will be the hardware technical representative onsite at customer sites, in domestic and international travel, and you’ll report to the Field Service Manager in San Jose.

The role requires a BS with 4+ years or MS with 2+ years in related hardware, strong Linux/Unix

Qualifications

• BS with 4+ years OR MS with 2+ years of related hardware field service experience.
• Strong written and verbal English communication.
• Working knowledge of Linux/Unix.
• Strong hardware and software troubleshooting.
• Ability to lift 40 lbs and travel domestically and internationally.
• US driver’s license and passport.

Responsibilities

• Primary contact for all hardware related issues.
• Planning and installation of new equipment; reconfiguring existing equipment.
• Troubleshoot/diagnose and repair hardware and other problems; escalate as needed.
• Document all work processes as required.
• Establish a strong supportive relationship with customers.
• Inventory control.
• Collaborate with Field Service team and Cadence groups to improve processes.

Skills

Hardware troubleshooting

Linux/Unix knowledge

Documentation

English communication

On-site field support

Travel willingness

Education

Bachelor's degree in Electrical/Computer Engineering or related

Master's degree in related field

Tools

Linux

Networking equipment configuration

Python/bash scripting

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro‑active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction. Reports to San Jose Field Service Manager Location: Atlanta, GA

Responsibilities

• Primary contact for all hardware related issues
• Planning and Installation of new equipment; reconfiguring existing equipment
• Troubleshoot/diagnose and repair hardware and other problems, escalat[e] issues when appropriate
• Document all work processes as required
• Establish a strong supportive relationship with customers
• Inventory control
• Work with Field Service team and other Cadence groups to improve processes and procedures

Position Requirements

• BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
• Good written and verbal English communication skills
• Minimum working knowledge of Linux/Unix
• Strong hardware and software troubleshooting skills
• Strong documentation skills
• Must be able to lift 40 lbs
• US drivers license and passport
• Willingness to travel domestically and internationally including for short notice emergency service events
• Full training will be provided, however any experience in the following areas would be advantageous:
  • Debugging and repair in a board/system level environment.
  • Experience with liquid cooled systems and associated repairs
  • Experience with Linux Shell Skills (use grep, sed, awk, find, etc)
  • Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)
  • Experience with networking including installation/configuration of routers, switches and firewalls
  • Experience with troubleshooting network issues

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Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences. Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence. Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.