Customer Engagement Architect

Cadence Design Systems; San Jose (CA); On-site; USD 186,000 - 345,000; Full time

Benefits offered by this job

Paid vacation & holidays

401(k) plan with employer match

Employee stock purchase plan

Health, dental and vision plans

Job summary

Cadence Design Systems is seeking an experienced engineering professional to join the HSV Engagement/Support Team in California. You will work with customers, field AE teams, and R&D to provide technical support for Palladium, Protium, and Virtual Protocol products, tackling complex design and verification challenges.

Key activities include performance tuning, debugging customer issues, training users, and contributing to product documentation and betas.

Qualifications

• MS-EE/CE with 8+ years in design and/or verification of complex digital designs or applications engineering.
• Strong knowledge of design debug techniques and logic verification.
• Experience with HDL languages (Verilog/SystemVerilog, VHDL).
• Unix/Linux scripting proficiency (ksh/bash/csh/perl) and emulation experience.

Responsibilities

• Work with customers on performance tuning and issue reproduction.
• Collaborate with R&D to refine compiler features and test patches.
• Train customers in deploying advanced compiler features and refer to training materials.
• Handle critical escalations and coordinate with R&D for resolution.
• Debug customer-reported failures and log issues with HSV R&D teams.
• Develop test cases and provide workarounds or fixes when needed.
• Test R&D fixes/patches and support hardware/workflow issues.
• Update product training materials and participate in beta testing.

Skills

Verilog/SystemVerilog

VHDL

HDL Debugging

UVM

Unix scripting

Emulation

Palladium/Protium

Test case development

Communication skills

Travel up to 10%

Education

MS-EE/CE with 8+ years experience

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. As an integral member of the HSV Engagement/Support Team, you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium, Protium and Virtual Protocol (PDAPP) products. You will enjoy the experience and challenge in working with a broad spectrum of designs and customers.

Responsibilities include:

• Work with customers on performance tuning.
• Work with R&D in refining advanced compiler features.
• Train customers in deploying advanced compiler features.
• Handling issues reported by field AEs and customers.
• Handle critical accounts escalation (Customer in Distress - CID) process and work closely with R&D managers in resolving critical customer issues.
• Debug customer reported failures, produce test cases to replicate failure and log issues with HSV R&D teams.
• Recommend potential workaround or application level solutions to customers when necessary.
• Test R&D fixes/patches.
• Develop expertise in h/w and f/w and support HSV field service team for h/w and f/w related issues.
• Work with customer and internal groups to spec out enhancement requests.
• Testing new product features for future s/w releases or h/w platform, including participation in internal beta activities.
• Updating product training materials.

Position Requirements

• Requires a MS-EE/CE with 8+ years of experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
• Strong knowledge of design debug techniques and a strong understanding in logic design.
• Strong knowledge of verification methodologies for complex EDA environments.
• Expertise in HDL language like Verilog, System Verilog and VHDL.
• Ability to create test cases to replicate customer issues quickly.
• Expertise in Unix/Linux scripting languages (ksh/bash/csh/perl).
• Expertise TBA, SV assertions/coverage, Low Power(CPF/UPF).
• UVM experience is a plus.
• Experience with emulation, Cadence's Palladium/Protium product preferred.
• Excellent communication skills.
• Must have ability to communicate complex issue to internal teams and customers in a clear and concise manner.
• Occasional travel may be required to resolve critical customer issues. Occasional travel, up to 10% (measured over the course of a rolling 12 month period), may be required to resolve critical customer issues.

The annual salary range for California is $185,500 to $344,500. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location.

Benefits

• Paid vacation and paid holidays.
• 401(k) plan with employer match.
• Employee stock purchase plan.
• A variety of medical, dental and vision plan options, and more.

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Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.

Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For.

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