Lead Field Service Engineer

Cadence; Georgia; On-site; USD 70,000 - 90,000; Full time

Job summary

Cadence in Atlanta, GA is seeking a Field Service Engineer to install, troubleshoot, and maintain Cadence hardware emulation platforms. You will serve as the hardware technical representative providing proactive onsite support at end-user locations domestically and internationally, with primary focus on the Atlanta data center.

You will identify and repair hardware, firmware, and network issues; plan and schedule part replacements; document all work; and collaborate with Field Service teams to

Qualifications

• BS with 4+ years or MS with 2+ years in a related field.
• Strong written and verbal English communication.
• Working knowledge of Linux/Unix systems.
• Proven hardware and software troubleshooting abilities.
• Ability to lift 40 lbs and travel as needed.

Responsibilities

• Primary contact for all hardware related issues.
• Plan and install new equipment; reconfigure existing gear.
• Troubleshoot/diagnose and repair hardware and other problems.
• Document all work processes as required.
• Build strong customer relationships and provide on-site support.
• Maintain inventory control and coordinate parts.
• Collaborate with Field Service and Cadence groups to improve processes.

Skills

English communication

Linux/Unix knowledge

Hardware and software troubleshooting

Documentation skills

Travel willingness

Education

Bachelor's degree in related field

Master's degree in related field

Tools

Linux shell scripting

Python/Perl scripting

Networking hardware (routers, switches, firewalls)

Hardware diagnostics and repair tools

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro‑active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.

Reports to San Jose Field Service Manager

Location: Atlanta, GA

Responsibilities

• Primary contact for all hardware related issues
• Planning and Installation of new equipment; reconfiguring existing equipment
• Troubleshoot/diagnose and repair hardware and other problems, escal…
• Document all work processes as required
• Establish a strong supportive relationship with customers
• Inventory control
• Work with Field Service team and other Cadence groups to improve processes and procedures

Position Requirements

• BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
• Good written and verbal English communication skills
• Minimum working knowledge of Linux/Unix
• Strong hardware and software troubleshooting skills
• Strong documentation skills
• Must be able to lift 40 lbs
• US drivers license and passport
• Willingness to travel domestically and internationally including for short notice emergency service events

Full training will be provided, however any experience in the following areas would be advantageous:

• Debugging and repair in a board/system level environment.
• Experience with liquid cooled systems and associated repairs
• Experience with Linux Shell Skills (use grep, sed, awk, find, etc)
• Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)
• Experience with networking including installation/configuration of routers, switches and firewalls
• Experience with troubleshooting network issues

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