Lead, Field Install & Repair Operations

Clearwave Fiber LLC; Columbus (OH); Teletrabalho; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Bonus plan

Health benefits

PTO 20 days

10 paid holidays

Life insurance

401(k) match

EAP

Referral program

Resumo da oferta

Clearwave Fiber is seeking a Manager, Installation & Repair to lead the day-to-day operations of the installation and repair team, focusing on delivering an exceptional customer experience and meeting service commitments.

You will set priorities, coach your team, analyze service trends, and manage staffing, budgets, reporting, and initiatives while ensuring on-time delivery and high quality service across territories.

Qualificações

• Bachelor’s Degree in Telecommunications or related field OR 5+ years’ field operations experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures.
• Must be able to collect, manipulate, and distribute data for effective root cause analysis.
• Requires discretion regarding sensitive company information regarding client lists.
• Excellent oral and written communication skills; ability to train a technical field force.

Responsabilidades

• Lead installation and repair operations to ensure best customer experience throughout installation, service, and repair.
• Develop and implement strategic plans to improve customer experience and operational performance.
• Manage daily departmental activities, establishing performance expectations and goals.
• Review service orders and analyze trouble tickets to identify trends and improvement opportunities.
• Lead staffing, training, coaching, and performance management for a high-performing team.
• Establish work priorities and assign resources to meet KPIs and budgets.
• Prepare and deliver operational presentations communicating performance and priorities.
• Monitor and manage departmental expenditures within budget.
• Prepare and analyze operational reports tracking service levels and trends.
• Recommend and approve departmental budgets and expenditures as needed.
• Perform other related duties to support department operations.

Conhecimentos

Leadership

Communication

Data analysis

Problem solving

Staff coaching

Customer focus

MS Office

Formação académica

Bachelor’s Degree in Telecommunications

Ferramentas

MS Office (Word, Excel, PowerPoint)

Descrição da oferta de emprego

Clearwave Fiber is seeking a Manager, Installation & Repair to lead the day-to-day operations of the installation and repair team, focusing on delivering an exceptional customer experience and meeting service commitments.

You will set priorities, coach your team, analyze service trends, and manage staffing, budgets, reporting, and initiatives while ensuring on-time delivery and high quality service across territories.