Director, Field Install & Repair Operations

Clearwave Fiber LLC; Illinois; Remote; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive pay + bonus plan

Medical, dental, and vision plans

Up to 20 days PTO

10 Paid Holidays

Life insurance (self, spouse, children

401(k) - company match up to 4%

Employee Assistance Plan

Employee Referral Plan

Zusammenfassung

Clearwave Fiber is seeking a Manager, Installation & Repair to lead day-to-day installation and repair operations, focusing on exceptional customer experience and meeting service commitments. You will set priorities, coach your team, analyze service trends, and drive operational performance while managing staffing, budgets, and reporting.

The role requires a Bachelor's in Telecommunications or 5+ years in field operations, strong problem-solving and communication skills, and willingness to

Qualifikationen

• Bachelor’s Degree in Telecommunications or related field OR 5+ years’ experience in field operations.
• Ability to read, analyze and interpret general business materials.
• Strong problem-solving and communication skills.
• Ability to train a technical field force.
• Excellent written and oral communication skills.

Aufgaben

• Lead installation and repair operations to deliver best customer experience.
• Develop and implement strategic plans to improve customer experience and operational performance.
• Manage daily departmental activities and set performance expectations.
• Review service orders and analyze trouble tickets for trends and improvements.
• Lead staffing, training, and performance management to build a high-performing team.
• Monitor budgets and expenditures to stay within guidelines and drive efficiency.

Kenntnisse

Leadership

Data analysis

Problem solving

Communication

Training

MS Office

Ausbildung

Bachelor's degree in Telecommunications

Tools

MS Office

Jobbeschreibung

Clearwave Fiber is seeking a Manager, Installation & Repair to lead day-to-day installation and repair operations, focusing on exceptional customer experience and meeting service commitments. You will set priorities, coach your team, analyze service trends, and drive operational performance while managing staffing, budgets, and reporting.

The role requires a Bachelor's in Telecommunications or 5+ years in field operations, strong problem-solving and communication skills, and willingness to