Lead, Enterprise Applications & Platform Services

University of New England; United States; On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

Health plan options

Retirement plan match up to 8%

Generous leave and holidays

Tuition waiver for employees and/or de

Job summary

The University of New England in Portland, Maine seeks an accomplished Director of Enterprise Applications and Platform Services to lead ITS and oversee the enterprise application ecosystem, including ERP, SIS, LMS, CRM, and EHR platforms.

This on-site role reports to the VP/CIO and partners with campus stakeholders to ensure reliable, secure, and high‑performing systems that enable teaching, research, and administration.

Qualifications

• Bachelor’s degree in information technology, computer science, or related field.
• 7–10 years of progressive experience in enterprise application or IT systems leadership.
• Hands-on experience supporting enterprise platforms such as ERP, SIS, LMS, CRM, or EHR systems.
• Experience with system integrations, application lifecycle management, and platform operations.
• Knowledge of data governance, security, and regulatory requirements (e.g., FERPA, HIPAA).
• Experience managing vendors and enterprise software contracts.

Responsibilities

• Lead strategy, governance, and roadmap development for the enterprise application portfolio.
• Oversee application lifecycle management, including upgrades, patching, release management, and configuration.
• Establish standards, documentation, and change control practices for platform administration.
• Partner with institutional leaders to define priorities, success measures, and system value.
• Serve as senior technical authority for mission-critical platforms.
• Oversee system administration, security configuration, environment management, and performance optimization.
• Ensure applications remain current, supported, and aligned with vendor and institutional standards.
• Establish tiered support models and clear escalation processes.
• Oversee enterprise application integrations and data exchange in coordination with IT and data teams.
• Maintain application inventory, architecture documentation, and integration mappings.
• Assess platform health, risk, and dependencies across the portfolio.
• Promote architectural standards and scalable, sustainable integration practices.
• Lead technical evaluation of new and existing systems, including architectural fit, integration complexity, and total cost of ownership.
• Participate in procurement, RFP processes, and vendor selection.
• Identify opportunities to enhance platform value, reduce risk, and optimize the application portfolio.
• Lead or support system implementations, upgrades, migrations, and decommissioning efforts.
• Oversee data migration, testing, and quality assurance processes.
• Identify opportunities to consolidate or rationalize systems and reduce technical debt.
• Drive continuous improvement in platform performance and user experience.
• Ensure applications align with data governance, privacy, and regulatory requirements.
• Partner with security and infrastructure teams to maintain strong application security and resilience.
• Support business continuity and disaster recovery planning.
• Manage vendor relationships and contracts for enterprise application platforms.
• Monitor vendor performance, service levels, and alignment with institutional goals.
• Conduct regular vendor reviews and support strategic sourcing decisions.
• Lead, coach, and develop a multidisciplinary team of application administrators, analysts, and developers.
• Serve as a liaison to academic and administrative units, supporting proactive planning and adoption.
• Contribute to multi-year platform roadmaps aligned with institutional strategy.
• Establish and track key performance indicators for platform reliability, performance, and user satisfaction.
• Identify and implement improvements that enhance efficiency, reduce risk, and improve service delivery.
• Perform other duties as assigned.

Skills

Leadership

Communication

Strategic thinking

Stakeholder engagement

Education

Bachelor’s degree in information technology, computer science, or related field

Master’s degree preferred

Tools

ERP

SIS

LMS

CRM

EHR

Job description

The University of New England in Portland, Maine seeks an accomplished Director of Enterprise Applications and Platform Services to lead ITS and oversee the enterprise application ecosystem, including ERP, SIS, LMS, CRM, and EHR platforms.

This on-site role reports to the VP/CIO and partners with campus stakeholders to ensure reliable, secure, and high‑performing systems that enable teaching, research, and administration.