Lead Eligibility Specialist - Public Benefits Leader

City and County of Denver; United States; Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Guaranteed pension plan

457B Retirement Plan

PTO 140 hours + holidays + personal +

Medical, dental, vision plans

Job summary

City and County of Denver is seeking a Lead Eligibility Technician to support Denver Human Services. This role leads a team in processing eligibility for public assistance programs including CBMS, SNAP, and Colorado Works, while ensuring accuracy and compliance.

The position emphasizes leadership, adaptability, and collaboration within a diverse workforce, with a hybrid work model and community-focused mission.

Qualifications

• Education: High school diploma or GED.
• Experience: Three years assessing eligibility for public assistance programs.
• Ability to work with diverse populations and collaborate in a team.
• Bilingual in Spanish and/or Vietnamese is a plus.

Responsibilities

• Provide coverage for the supervisor as needed.
• Assist with maintaining daily operational standards.
• Be adaptable with work schedule.
• Support Eligibility Specialists and technicians on their team and maintain knowledge of public assistance programs.
• Interpret and explain rules and regulations to staff and help manage workloads.
• Provide on-the-job training and mentor employees.
• Contribute to performance improvement and evaluations.
• Assign and review work for accuracy and completeness.
• Identify and resolve daily operation issues and document processing.

Skills

Leadership

Adaptability

Teamwork

Communication

Bilingual (Spanish/Vietnamese)

Education

High school diploma or GED

Tools

Colorado Benefits Management System (CBMS)

Job description

City and County of Denver is seeking a Lead Eligibility Technician to support Denver Human Services. This role leads a team in processing eligibility for public assistance programs including CBMS, SNAP, and Colorado Works, while ensuring accuracy and compliance.

The position emphasizes leadership, adaptability, and collaboration within a diverse workforce, with a hybrid work model and community-focused mission.