Lead Eligibility Technician - Denver Human Services

City and County of Denver; United States; Ibrido; USD 35.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Guaranteed pension plan

457B Retirement Plan

PTO 140 hours + holidays + personal +

Medical, dental, vision plans

Descrizione del lavoro

City and County of Denver is seeking a Lead Eligibility Technician to support Denver Human Services. This role leads a team in processing eligibility for public assistance programs including CBMS, SNAP, and Colorado Works, while ensuring accuracy and compliance.

The position emphasizes leadership, adaptability, and collaboration within a diverse workforce, with a hybrid work model and community-focused mission.

Competenze

• Education: High school diploma or GED.
• Experience: Three years assessing eligibility for public assistance programs.
• Ability to work with diverse populations and collaborate in a team.
• Bilingual in Spanish and/or Vietnamese is a plus.

Mansioni

• Provide coverage for the supervisor as needed.
• Assist with maintaining daily operational standards.
• Be adaptable with work schedule.
• Support Eligibility Specialists and technicians on their team and maintain knowledge of public assistance programs.
• Interpret and explain rules and regulations to staff and help manage workloads.
• Provide on-the-job training and mentor employees.
• Contribute to performance improvement and evaluations.
• Assign and review work for accuracy and completeness.
• Identify and resolve daily operation issues and document processing.

Conoscenze

Leadership

Adaptability

Teamwork

Communication

Bilingual (Spanish/Vietnamese)

Formazione

High school diploma or GED

Strumenti

Colorado Benefits Management System (CBMS)

Descrizione del lavoro

About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience.

The target hiring range for this position is $25.30 - $31.63/hour based on experience and education.

We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model of 3 days in-office and 2 days remote per week. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work in-office at the Denver Human Services Richard T. Castro Human Services Center (1200 N. Federal Blvd), up to 5 days per week. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you! The Family and Adult Assistance Division (FAAD) is seeking a Lead Eligibility Technician who is driven and passionate with a leadership mindset. The Lead Eligibility Technician will encourage, motivate, support and assist various Eligibility Specialists and Technicians in accomplishing division processing and accuracy goals.

Specifically, as a Lead Eligibility Technician you will:

• Provide coverage for the supervisor as needed
• Assist with maintaining daily operational standards
• Be adaptable and flexible with your work schedule
• Support Eligibility Specialists and technicians on their team and maintain a thorough and updated knowledge of all public assistance programs, including CBMS, SNAP, Medical Assistance, Adult Financial and/or Colorado Works programs
• Interpret and explain rules and regulations to staff and help manage team workloads and troubleshooting
• Provide on-the-job training, mentor employees, and collaborate with the training unit on course content, materials, and claims review
• Contribute to the development of the performance enhancement plan, document performance, provide performance feedback, and furnish information for the formal performance evaluation
• Assist Eligibility specialists and technicians with processing and determinations of difficult and/or complex cases and act as an arbitrator when problems occur between applicants/clients and employees
• Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion
• Resolve problems encountered during daily operations and determine appropriate solutions
• Monitor work activity on caseloads to ensure that cases are clearly and thoroughly documented
• Review, and analyze case records and reports for completeness and accuracy, identify compliance and production problems, and recommend and implements process improvements

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Extensive Professional experience determining eligibility for Adult Financial Cash Assistance or Colorado Works programs or willing to learn
• Strong leadership skills with a commitment to working with intention and sensitivity amongst a diverse demographic of coworkers and clientele
• Experience demonstrating adaptability as business needs evolve
• Proven professional experience utilizing Colorado Benefits Management System (CBMS)
• Proven success in working in a fast-paced and evolving work environment, adhering to quick turnaround times, and executing accurate follow up and follow through
• Dedication to developing and maintaining positive working relationships while encouraging cooperation, pride and a commitment to teamwork
• Bilingual in Spanish and/or Vietnamese

Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Three (3) years of experience determining eligibility for a variety of public assistance programs.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
• License/Certifications: None

Position Type

Unlimited Position

Salary Range

$25.30 - $37.96 Target Pay Though the full range is listed, our expected hiring range is between $25.30/hour and $31.63/hour.

Agency

Denver Human Services

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Equal Employment Opportunity Statement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Application Deadline

This position is expected to stay open until November 4th at 11:59pm.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here.