Lead Eligibility Technician - Hybrid Role with Benefits

City and County of Denver; Denver (CO); Hybrid; USD 35,000 - 44,000; Full time

Benefits offered by this job

Pension after 5 years

457B Retirement Plan

PTO + holidays + personal/volunteer

Medical/Dental/Vision

Job summary

The City and County of Denver is hiring a Lead Eligibility Technician to guide a team of Eligibility Specialists and Technicians in delivering public assistance programs. This role requires strong leadership, CBMS proficiency, and the ability to work within a hybrid Denver-based office model.

You’ll oversee daily operations, train staff, interpret complex rules, and help ensure accurate processing of cases across Adult Financial, Colorado Works, and related programs.

Qualifications

• Experience determining eligibility for Adult Financial Cash Assistance or Colorado Works programs.
• Strong leadership and teamwork in diverse environments.
• Bilingual in Spanish is a plus.

Responsibilities

• Provide coverage for the supervisor as needed.
• Maintain daily operational standards.
• Be adaptable and flexible with your work schedule.
• Support Eligibility Specialists and Technicians on their team and know CBMS and related programs.
• Explain rules and regulations to staff and help manage workloads.
• Provide on-the-job training and mentor employees.
• Contribute to performance enhancement plans and document feedback.
• Assist with processing and determinations of complex cases.
• Assign and distribute work, review accuracy, and resolve daily issues.
• Monitor caseload activity and ensure thorough documentation.
• Review case records for completeness and identify process improvements.

Skills

Leadership

CBMS

Spanish

Adaptability

Training/Mentoring

Case review

Tools

CBMS

Job description

The City and County of Denver is hiring a Lead Eligibility Technician to guide a team of Eligibility Specialists and Technicians in delivering public assistance programs. This role requires strong leadership, CBMS proficiency, and the ability to work within a hybrid Denver-based office model.

You’ll oversee daily operations, train staff, interpret complex rules, and help ensure accurate processing of cases across Adult Financial, Colorado Works, and related programs.