Benefits & Eligibility Team Lead (Hybrid)

El Paso County (CO)

Colorado Springs (CO)

Hybrid

USD 51,000 - 57,000

Full time

3 days ago

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Job summary

El Paso County Department of Human Services is seeking a Lead Benefits & Eligibility Specialist (Limited-Term) to guide a team, coach staff, and ensure accurate eligibility determinations for public assistance programs. The role emphasizes policy interpretation, client interviewing, and training contributions in a high-volume environment.

The position requires strong leadership, collaboration with leadership, and a commitment to customer-centered services, with a hybrid work option after an

Qualifications

High school diploma or equivalent.
Three years of customer service or administrative experience.
One year of experience determining eligibility for public assistance in a human services agency.
Education substitutions are not cumulative; only the highest qualifying degree will be considered.

Responsibilities

Lead team members with coaching, training, and mentoring.
Interpret program regulations and assist with complex cases.
Conduct client interviews to determine eligibility for assistance programs.
Ensure quality assurance and process efficiency; support supervisors and leadership.
Maintain documentation and respond to client requests for appeals or administrative hearings.

Skills

Lead and train others

Customer service

Policy interpretation

Data analysis

Education

High school diploma or equivalent

Associate's degree substitution for experience

Bachelor's degree substitution for experience

Job description

The position requires strong leadership, collaboration with leadership, and a commitment to customer-centered services, with a hybrid work option after an

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