Lead Eligibility Technician - Denver Human Services

City and County of Denver; Denver (CO); Hybrid; USD 35,000 - 44,000; Full time

Benefits offered by this job

Pension after 5 years

457B Retirement Plan

PTO + holidays + personal/volunteer

Medical/Dental/Vision

Job summary

The City and County of Denver is hiring a Lead Eligibility Technician to guide a team of Eligibility Specialists and Technicians in delivering public assistance programs. This role requires strong leadership, CBMS proficiency, and the ability to work within a hybrid Denver-based office model.

You’ll oversee daily operations, train staff, interpret complex rules, and help ensure accurate processing of cases across Adult Financial, Colorado Works, and related programs.

Qualifications

• Experience determining eligibility for Adult Financial Cash Assistance or Colorado Works programs.
• Strong leadership and teamwork in diverse environments.
• Bilingual in Spanish is a plus.

Responsibilities

• Provide coverage for the supervisor as needed.
• Maintain daily operational standards.
• Be adaptable and flexible with your work schedule.
• Support Eligibility Specialists and Technicians on their team and know CBMS and related programs.
• Explain rules and regulations to staff and help manage workloads.
• Provide on-the-job training and mentor employees.
• Contribute to performance enhancement plans and document feedback.
• Assist with processing and determinations of complex cases.
• Assign and distribute work, review accuracy, and resolve daily issues.
• Monitor caseload activity and ensure thorough documentation.
• Review case records for completeness and identify process improvements.

Skills

Leadership

CBMS

Spanish

Adaptability

Training/Mentoring

Case review

Tools

CBMS

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The target hiring range for this position is $25.30 - $31.63/hour based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model of 3 days in-office and 2 days remote per week. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work in-office at the Denver Human Services Richard T. Castro Human Services Center (1200 N. Federal Blvd), up to 5 days per week. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you!

The Family and Adult Assistance Division (FAAD) is seeking a Lead Eligibility Technician who is driven and passionate with a leadership mindset. The Lead Eligibility Technician will encourage, motivate, support and assist various Eligibility Specialists and Technicians in accomplishing division processing and accuracy goals.

Specifically, as a Lead Eligibility Technician you will:

• Provide coverage for the supervisor as needed
• Assist with maintaining daily operational standards
• Be adaptable and flexible with your work schedule
• Support Eligibility Specialists and technicians on their team and maintain a thorough and updated knowledge of all public assistance programs, including CBMS, SNAP, Medical Assistance, Adult Financial and/or Colorado Works programs
• Interpret and explain rules and regulations to staff and help manage team workloads and troubleshooting
• Provide on-the-job training, mentor employees, and collaborate with the training unit on course content, materials, and claims review
• Contribute to the development of the performance enhancement plan, document performance, provide performance feedback, and furnish information for the formal performance evaluation
• Assist Eligibility specialists and technicians with processing and determinations of difficult and/or complex cases and act as an arbitrator when problems occur between applicants/clients and employees
• Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion. Resolve problems encountered during daily operations and determine appropriate solutions
• Monitor work activity on caseloads to ensure that cases are clearly and thoroughly documented
• Review, and analyze case records and reports for completeness and accuracy, identify compliance and production problems, and recommend and implement process improvements

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Extensive Professional experience determining eligibility for Adult Financial Cash Assistance or Colorado Works programs or willing to learn
• Strong leadership skills with a commitment to working with intention and sensitivity amongst a diverse demographic of coworkers and clientele
• Experience demonstrating adaptability as business needs evolve
• Proven professional experience utilizing Colorado Benefits Management System (CBMS)
• Proven success in working in a fast-paced and evolving work environment, adhering to quick turnaround times, and executing accurate follow up and follow through
• Dedication to developing and maintaining positive working relationships while encouraging cooperation, pride and a commitment to teamwork
• Bilingual in Spanish