Lead ECM Case Manager Complex Care & Coordination

Helpline Youth Counseling; Whittier (CA); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health

Dental

Vision

403b

Colonial Life Insurance

EAP (Employee Assistance Program)

Descrizione del lavoro

Helpline Youth Counseling (HYC) in Southeast Los Angeles County seeks an Enhanced Care Management Lead Case Manager to coordinate Medi-Cal services for high-need members. The role covers medical, behavioral health, dental, LTSS, and social supports, with a focus on improving outcomes and reducing disparities.

The ECM Lead conducts assessments, develops person-centered care plans, facilitates care transitions, and collaborates with providers, community supports, and plans to ensure culturally and

Competenze

• Bachelor’s degree in Behavioral Sciences or related field.
• Minimum one year of experience in community-based services.
• U.S. citizenship or permanent residency.
• Ability to pass criminal background clearance and TB screening.
• Valid CA driver’s license, insurance, and reliable transportation.
• Flexibility to work evenings and weekends.
• Strong communication, organizational, and documentation skills.

Mansioni

• Conduct comprehensive health and psychosocial needs assessments.
• Develop individualized, person-centered care plans with measurable goals.
• Coordinate medical, behavioral, dental, LTSS, and community resources.
• Facilitate seamless transitions of care, including hospital discharges.
• Engage members through in-person visits, calls, texts, and community outreach.
• Advocate for members with healthcare providers, hospitals, and service agencies.
• Ensure culturally and linguistically appropriate communication and services.
• Connect members with housing, employment training, food programs, and social services.
• Coordinate with managed care plans, hospitals, and community organizations to optimize care.
• Maintain accurate documentation of assessments, care plans, and encounters.
• Participate in trainings, clinical supervision, and quality assurance activities.

Conoscenze

Communication skills

Organization skills

Documentation skills

Formazione

Bachelor's degree in Behavioral Sciences or related field

Descrizione del lavoro

Helpline Youth Counseling (HYC) in Southeast Los Angeles County seeks an Enhanced Care Management Lead Case Manager to coordinate Medi-Cal services for high-need members. The role covers medical, behavioral health, dental, LTSS, and social supports, with a focus on improving outcomes and reducing disparities.

The ECM Lead conducts assessments, develops person-centered care plans, facilitates care transitions, and collaborates with providers, community supports, and plans to ensure culturally and